Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 2)

Sunday, October 4, 2009 by Matt Chamberlin
In Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 1), we started to look at some of the actionable insights that the Insights for Search tool helps you formulate about your keywords. This time, we’ll take our examples a few steps further to explore additional features of the tool.

Setting the Stage
Recall that for the sake of our examples, you own a plumbing, heating and air conditioning company in Maryland that serves the Washington, D.C. metropolitan area. Some of the keywords you target include
  • hot water heater
  • gas water heater
  • electric water heater
  • tankless water heater
Last time, we explored the search volume pattern for these terms from January 2004–present (remember “tankless water heater” came out on top?), and we took a look at the top related searches and rising searches for the “tankless” term. Last, we compared the long-term data with that from the most recent 12 months. Now let’s explore what happens when we filter the search data on geographic location and see what kinds of additional insights we get.

Filtering Data by Geographic Location
Filtering by geographic location lets you see search data from specific regions you serve vs. the whole nation (or world). The only drawback in using this feature is sometimes Insights for Search doesn’t have enough data to analyze, and you don’t get any results. So to see how this feature works, let’s compare results from the past 12 months for the more general term “water heater” for the Washington, D.C. subregion vs. the nation at large. Here are the results.


Top and Rising searches for water heater, DC, past 12 months


Top and Rising searches for water heater, US, last 12 months

Top searches seem to be fairly consistent for DC and the nation, but Rising searches are notably different. Local rising searches center on Rinnai, while nationwide, there’s growing interest in Navien, hybrid, vertex and thermocouple water heaters. So you can use this information to see what’s hot today for your region and what might become hot down the road.

To decide whether to add “navien water heater” to your keyword list, you can use Insights for Search to find out where in the U.S. the interest is high. To do that, you can use the tool to produce a heat map of the U.S. for the “navien water heater” term, which uses color to indicate relative search volumes for each state: Darker colors indicate higher relative search volume. Here’s the heat map that Insights for Search generates for “navien water heater.”

Heat map for navien water heater, US, last 12 months

Because neighboring Virginia shows a high search volume index for “navien water heater,” you might decide to add the keyword to your PPC campaign and test how it performs over the next few months. Similarly, you could check out some of the other terms in the national list to see whether they might be good options for your region as well.

Add Insights for Search to Your Keyword Research Toolkit
Insights for Search is a powerful tool for analyzing your keyword selections, and the examples we’ve looked at in this post and the last really only hint at how useful the tool can be. Like most other keyword research tools, the more time you spend using it, the easier and more valuable it will become. Try it today and see what actionable insights you discover about your keywords. Be prepared, though, it can be addictive!

Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 1)

Saturday, October 3, 2009 by Matt Chamberlin
At the heart of any PPC advertising campaign are keywords, and finding the most relevant and productive keywords for your customer base needs to be an ongoing process for your business to ensure that your ads get in front of the people most interested in seeing them—and at the most opportune time.

But search habits and patterns can change over time, and keywords that performed successfully for you last year might not produce the same results today. Likewise, effective keywords in one region you serve might return lackluster results in another. Fortunately, help is at hand to make staying on top of your keyword strategy easier. Google Adwords’ powerful (and free) keyword research tool, Google Insights for Search, provides valuable data to help you analyze, refine and grow your keyword lists.

In this post, we’ll look at what kind of tool Insights for Search is and introduce an example to see how it works. Next time, we’ll look at additional features of the tool.

What Is Insights for Search?
Insights for Search is a tool that analyzes Google search data to compute the popularity of search terms relative to the total number of Google searches over time. The tool lets you see trends, top searches, related searches and searches that are rapidly gaining in popularity. You also can compare search trends across multiple terms, vertical markets (categories), geographic locations and time ranges. Let’s look at a few simple examples to see how you can use the tool to refine your keyword strategy.

What Can Insights for Search Help You Do?
Suppose that you own a plumbing, heating and air conditioning company in Maryland that serves the Washington, D.C. metropolitan area. Some of the keywords in one of your “plumbing” PPC campaigns include
  • hot water heater
  • gas water heater
  • electric water heater
  • tankless water heater
Interest over time. First, let’s check the search interest in these keywords over time. Insights for Search data goes back as far as January 2004, and is updated daily. Here are the results showing US interest in the keywords since January 2004.

Google Insights for Search web search interest in 4 water heater terms

Interest in the keywords has stayed fairly consistent over time, with “tankless water heater” and “hot water heater” showing higher search volume than “gas” or “electric.” You can also see that interest in “tankless” took off in December 2005 (where the dots are), and is continuing to grow. If Insights for Search has enough data, it will include a future prediction for the term. The dashed lines on the right end of the graph show predicted interest for next year for the four terms.

Top related searches and rising searches. Next, let’s view the top search terms related to “tankless water heater” to see whether we find other popular terms that we need to add to our “tankless” keyword set. Scrolling down the page and selecting “tankless water heater” from the Search terms drop-down menu brings up two lists: Top searches and Rising searches from January 2004 to the present.

Top searches and rising searches for tankless water heater Jan2004 to present

The Top searches list displays the most popular terms related to “tankless water heater.” These are terms that also have experienced a significant level of interest from “tankless water heater” searchers. You can scan this list to find keywords you might be missing, and you can drill down into each term to find additional suggestions.

Rising searches highlights terms that are growing in popularity at a fast pace (compared to a previous time period). These terms will give you an idea about what might get the highest volume of searches in the future, so you’ll also want to consider adding these terms to your keyword list. In this example, because we looked at the January 2004–present time period, we might not be getting the most up-to-date trending data for “right now,” so let’s see what happens when we look at the data from just the past 12 months.

Top and rising searches for tankless water heater past 12 months

The most notable difference in this current data is the appearance of the Rinnai keywords in the Top searches list. Likewise, in the Rising searches list, Navien is exhibiting rapid growth over the past 12 months compared with the preceding 12-month period. So, filtering on time really provides better information about which terms are hot right now that you might want to consider for your PPC campaign.

In addition to the “January 2004–present” and “Last 12 months” date-range filters, Insights for Search lets you filter on the past 7, 30 and 90 days and any of the calendar years 2004–2009. You also can set up custom date ranges to fit a particular situation.

Finally, it’s worth noting that the numbers you see on the Insights for Search graphs are not absolute search volume numbers. The numbers, which have been normalized and scaled, reflect how many searches have been done for a particular term, relative to the total number of searches on Google over time.

But Wait, There’s More!
Insights for Search also provides the capability to download your data as a CSV file so that you can access the data via a spreadsheet. When you download to a CSV, you get an expanded list of top and rising searches, so it’s well worth doing.

Had enough for one sitting? Next time, we’ll take the examples a few steps further to find out other nuggets of information that Insights for Search has to offer.

Social Media Marketing or Viral Marketing...Which one is best? (Part 2 of 2)

Monday, August 10, 2009 by Matt Chamberlin
So It's been a couple weeks since Part 1, so just-in-case you need a refresh....check out Part 1 here

Okay, so as I stated in Part 1, Social Media Marketing and Viral Marketing can be very effective marketing strategies...BUT, effective execution and implementation can vary from company-to-company. Let's take a look at a couple examples:

---
    Company: Higher-End Manufacturer Car-Dealership

        Key Facts:
            - Currently they do NOT participate (not active) in any form of social marketing and/or viral marketing
            - Have an existing customer base of around 5,000
            - Roughly 25% of existing customers use their service department for recommended tune-ups
       
After initial analysis, their desired marketing-breakdown is as follows:

        Horizon 1: GOAL = To Increase Yearly Revenue
        Horizon 2: OBJECTIVES =
                    A) To Increase # of Cars Sold (Used & New)
                    B) To Increase the # of Customers Utilizing the Dealerships Service
                    Department for Scheduled Tune-ups
        Horizon 3: STRATEGY = Hmm, let's see...

Given the scenario above, what strategy(s) would better support their goals and objects:
            (A) Social Media Marketing?
            (B) Viral Marketing Campaign?
            (C) Both?
            (D) None of the Above? (....bet you're thinking right now; "man I miss school" :) )

---

Although many-professionals could prove to you that all-4 are correct...however, within the context of this discussion, I like (A); Social Media Marketing the best!

Here's why...

--
-SALES DEPARTMENT: The dealership currently has a pretty good size customer-base (approx. 5,000) to actively engage and leverage to assist them with their objective. Here are just a few-ways they could utilize social media:
 
            1) To Provide a conduit for these customers to share their POSITIVE                             
            buying experiences with the dealership
            2) To Provide a platform for the sales dept. team-members to communicate with their
            customers on a more regular basis and on a more personal level to strengthen
            relationships and keep them "top-of-mind"
            3) To Promote the upcoming new models and/or upgrades of existing models, etc...

-SERVICE DEPARTMENT: Again, given the size of their existing customer-base, the service-team could use social media to:

            1) Promote current service-specials
            2) Provide a platform for existing customers to share their POSITIVE service
            experiences
            3) Keep the customer informed/remind about service recommendations, recalls, etc...
--

Again, these are just a few tactics that could be utilized using social-media....and sure, could a Viral Marketing campaign be utilized as well, sure...but given the companies variables and the objectives we needed to fulfill, building a social-media presence first makes more sense.

 
***ACS Creative - Located in the Virginia, Maryland, and Washington, D.C. Area***

Why a Professionally-Designed Web Site is (hands-down) Better than the Alternative

Tuesday, July 21, 2009 by Debbie Nelson

 

Maybe it’s because I’m a web designer, but the very first thing I look for when I visit a new website is, “What is this website all about" and "what does it offer ME?” In all my years as a designer, I have seen and scrutinized a LOT of sites and I think there must be have a sub-conscious hierarchy of characteristics that I look for in websites. But I am, after all, a consumer just like everyone else, and am constantly searching for value and information online.
 
Gone are the days when just having ANY type of website was novel and new. I think that today’s web users are much more technically savvy, they aren’t easily impressed with gratuitous bells and whistles, and they have far less patience with websites that aren’t user friendly and don’t quickly get to the point (with “why they’re worthy of a few seconds of your precious time!”) 
 
There are many advantages and benefits to a professionally-designed website and the following is my top 10 list of the characteristics that help elevate these sites above the others:
 
  1. Reinforces your brand image  

    I believe that a website should be designed around the brand identity and actually emphasize and draw attention to it (without just making it HUGE). 
     
  2. User-friendly and easy to navigate
    Navigation should be friendly and intuitive and should include pages that most web users have come to expect, including the Contact, About Us. 
     
  3. Content is King
    Provide useful, fresh information and update it frequently. Rich content, combined with an impressive presence will elevate your site above the myriad sites that offer nothing but regurgitated lists of stale information. 
     
  4. Accessible
    if visitors can’t access your website, then it’s not very useful. Some of the easiest ways to maximize your site’s accessibility is to make sure there are alt tags for every image, allow text to be resized by readers (and make a minimal amount of text graphic images) and by all means, avoid frames. 
     
  5. Simple yet stunning design
    Besides impressing your readers with fresh content, there’s also the subjective WOW factor that is rarely accomplished with an amateur-created site (if you know of any, please enlighten me)
     
  6. Must display itself quickly
    There are tons of sites out there competing for your viewers’ attention, and what is your reaction when your trying to view a site that’s taking a long time to download?
     
  7. Well-organized and easy to read
    Your site’s visitors will have varying reading styles and you need to cater to both the scanners (that’s me) and the “ravenous readers”.


     
  8. Cross-platform compatible
    Your site must look great and perform well on a wide spectrum of screen sizes, resolutions and browsers, and a good web designer or developer will always test a new site thoroughly prior to launch.

 

Put Twitter Search to Work for Your Business (Part 3/3)

Friday, July 17, 2009 by Matt Chamberlin
7 Practical Uses of Advanced Search Operators
What makes the search operators quicker to use than the Advanced Search page is that you can type them directly into the search box. You can also combine them in creative ways to find very useful information. Furthermore, Twitter Search lets you create ongoing searches that deliver results to your RSS feed reader (e.g., Google Reader) for review at your convenience.

Here are seven ways to use the Advanced Search operators to help your business capture useful information from the Twittersphere. Have fun experimenting to see what works best for your business!

(Note: Twitter Search is not case sensitive—you can enter everything in the search box in lowercase. In the following examples, the use of upper- and lowercase is only to improve readability.)

1. Eliminate “noise” from your search results
Often when you do a simple word/phrase search, you get back so many tweets that you can’t find the ones that are most useful to you. Excluding retweets (when users resend another Twitter user’s message) can help eliminate a lot of duplication. Simply search on the word/phrase and append –rt to your query:

“Internet marketing Washington DC” –rt

This query will return a list of messages that contain the exact phrase “Internet marketing Washington DC” but not any retweets of messages that contain that phrase.

2. Use hashtags to enhance your search capability
Hashtags are words or strings of letters and numbers that are preceded with the # symbol. Twitter users include a hashtag in a tweet to indicate that the tweet pertains to a particular subject grouping. Hashtags make it easy for you to search for tweets that might be applicable to a particular topic. By searching on hashtags instead of a simple term, you eliminate any tweets that might include the term yet not be relevant to the exact topic you had in mind.

For example, if your company runs a special event (e.g., the Virginia Web Designers Meet Up), you could start a hashtag (e.g., #VAdesignersMU) that everyone in the group can include in their tweets about your event. Then, to find all the comments pertaining to your group, you simply enter the hashtag in the Twitter Search box:

#VAdesignersMU

If you want to exclude any retweets, you enter

#VAdesignersMU –rt

If you just want to find comments (excluding retweets) from a certain date range, you can enter

#VAdesignersMU –rt since:2009-07-12 until:2009-07-16

3. Find tweets about your company
To find all the tweets that mention your company name, you might simply search as in the following example:

“ACS Creative” OR ACSCreative OR “Affordable Creative Services”

Using OR lets you check for several possibilities that people might use for your company name in their tweets. In this example, because acscreative is also our Twitter name, this type of search will return mentions as well as all the tweets we sent out and any replies to us. To find only the comments that mention your company and exclude those from you or to you, you can enter

“ACS Creative” OR ACSCreative OR “Affordable Creative Services” –from:acscreative –to:acscreative

4. View tweets to and from your competitor
If you want to monitor all the tweets to and from a competitor that’s on Twitter (e.g., Twitter name acmevisual), you can enter

to:acmevisual OR from:acmevisual


5. Find tweets that refer to both you and your competitor in the same tweet
If you want to find all the people who refer to your and your competitor’s Twitter name in the same post so that you can be sure to reply, you can search for

@acscreative @acmevisual

Note that when you enter terms consecutively in the search box separated by a space, Twitter Search returns all tweets that contain the first term and the second term (and so forth) somewhere within the tweet.


6. Start conversations with Twitter users who live near your business
Are you a local business that likes to connect with people in your community? Perhaps you’d like to invite newcomers to visit your business or even offer a special coupon or discount to new customers. Twitter Search provides two operators to help you discover Twitter users in your area to engage in conversation: near and within.

To see tweets from people in your area, you can enter something similar to the following phrase in the search box:

near:WashingtonDC within:25mi

Note that if your city name has two or more words, enter them without any spaces between words. You also can enter a zip code or airport code in place of the city name. Twitter bases its search on locality information provided by users in their profile.


7. Become a local resource
Twitter Search also lets you discover tweets that satisfy certain conditions—for example, tweets that ask a question, those that have a positive or negative tone and those that contain links. By answering questions in your industry area, you can engage current and potential customers, help your community and establish your business as a resource.

For example, we’ve found that people have lots of questions about pay-per-click (PPC) advertising. Here’s one way we can find Twitter users in our locale who have questions that pertain to that particular topic:

near:DC within:25mi “PPC ads” ?

This search would return tweets that contain the exact phrase PPC ads and ask a question, from people within 25 miles of Washington, DC.

You can use a similar tactic to find people who might be having a problem that you can solve [if they indicate so by including a frowny :( symbol in their tweet]:

near:DC within:25mi “PPC ads” :(


So, it's easy to see how you can quickly build some interesting search queries with the Advanced Search operators. Be sure to drop me a line about your successes!

Social Media Marketing or Viral Marketing...Which one is best? (Part 1 of 2)

Monday, July 13, 2009 by Matt Chamberlin
As a strategic graphic design and marketing agency, I get asked this question quite often by some of our best clients. And as someone who believes in the holistic approach towards online marketing / digital advertising...I tend to answer with the 'ol "well both...but like most marketing efforts, they have to be done with a purpose and they must be used correctly."

Let me expand a bit deeper....
First off - Yes, I'm one of those "your marketing needs to have a purpose" types. Whether collaboratively with those clients wanting to be involved (preferred method!!) or within our own creative group, I always start the marketing planning process by establishing (from the top-down) the:
 
Horizon 1: GOAL
Horizon 2: OBJECTIVE
Horizon 3: STRATEGY
Horizon 4: TACTICS
 
Soo....regarding Social Media Marketing and Viral Marketing, these are both effective marketing strategies (Horizon 3), that if they are applicable in supporting the marketing campaigns Horizons 1 & 2 (i.e. the campaigns goal and objective)...then they both can serve an effective purpose.

However, there's definitely a lot more to consider before we're able to jump head-first (I know, I know, I'm such a "buzzkill" (no pun intended :) )

In part 2, we'll take a look at some of 'em...Stay tuned :)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Making Sense of Web Design Lingo

Friday, July 3, 2009 by Matt Chamberlin
Whether you decide to work with in-house staff or an outside design firm on your next Web design/redesign project, chances are you might not be familiar with some of the specialized language and terminology that designers and developers use when they discuss the project with you. Here’s a list of five types of down-to-earth, online resources to help you brush up—before or after the fact—on what they’re talking about.

1. Glossaries
One of the best ways to quickly learn about Web design concepts is to read a good glossary—that is, one with clear, concise definitions and descriptions of the terms and acronyms related to Web design. You can look up terms you’re not familiar with, or if the glossary is a short one, you might choose to skim all the entries for a quick overview. Here are several glossaries (the Web provides many to choose from—some good, some not so much) that you might find useful to cover all the bases:
  • Web Design Glossary from Buzzle.com—A good short list of common terms and straightforward definitions—a really easy read
  • Web Design Glossary from About.com—A longer list of terms, each of which links to a definition and additional resource articles from About.com
  • The Motive Web Design Glossary—A very comprehensive, up-to-date list of terms, each of which links to a detailed definition, a list of related terms and additional information and references
  • Web Design Industry Jargon: Glossary and Resources—From Smashing Magazine, this useful guide also provides links to in-depth information and additional resources from other authoritative sites (as a bonus, you might make a hit with your designer/developer by recommending this resource to them)

2. Wikipedia

No list of resources would be complete without mentioning Wikipedia. If you’re looking for an encyclopedic-type overview of Web design topics that leans toward the technical with lots of internal links to more detailed information, a bit of historical background and a huge list of references, then Wikipedia might be your best bet.

3. Web Design Reference Guide
Peachpit Press’s Web Design Reference Guide provides a “30,000-foot view of Web design topics.” It’s a collection of short articles (originally blog posts) that describe all things Web design–related, from Web basics to usability and accessibility to Web site optimization and what happens on the backend server. Although some of the articles date back to 2003 and 2004, the straightforward, conversational-style explanations of core concepts make it worth a browse.

4. Web Style Guide
Yale University Press’s Web Style Guide, 3rd edition: Basic Design Principles for Creating Web Sites is a practical, non-technical book about designing Web sites. The book tells you what you need to know about Web design in plain language, with easy-to-understand examples and a great reference section. Now in its third edition (published January 2009), the Web Style Guide emphasizes fundamentals and contains all the latest information about Web design. And best of all, the book is viewable in its entirety online.

5. Smashing Magazine
Smashing Magazine launched in 2006 with the goal of providing useful and innovative information to Web designers and developers. You’re not a designer/developer, you say? No worries—the magazine provides information suitable for people with various levels of expertise, from non-designers to newcomers in the design field to seasoned experts. The glossary mentioned previously is a good example of the type of helpful information you can find on the site.

The magazine also specializes in presenting the latest trends and techniques in Web design. For example, Web Design Trends for 2009 lets you get up to speed quickly on some of the new design features your Web designer might suggest for your site. Whether or not you understand all the technical details, the examples give you plenty of ways to see new features in action.

Raise Your Web Design IQ
Regardless of your role in your company, if you’re involved in a Web design project at any level, it’s advantageous to arm yourself with the basic knowledge you’ll need to understand and communicate effectively with your designers/developers. If you don’t find the information you need from the suggested resources in this post, or you simply want to chat further about Web design, please don’t hesitate to contact us at ACS Creative—we're more than happy to help.

What Effective Graphic Design REALLY is...Part 2 of 2

Thursday, May 28, 2009 by Matt Chamberlin
continued from part 1....

So I left the last post stating that the tools that marketing and sales need to be effective is where professional graphic design comes in. Allow me to go expand....

Effective Graphic Design conveys your marketing efforts in a clear, concise, and pleasing manner to its viewer (i.e. customer, investor, employees, industry, etc..).

Effective Graphic Design links your companies strategic mission to your audience. Whether it's your online marketing (or digital marketing) or more traditonal marketing methods, it will deliver YOUR solution in a way that best fits your audience.

Effective Graphic Design helps your salesforce deliver value-creating materials, insight, and thought to your potential customers.

And finally, Effective Graphic Design helps to establish your companies credibility, value, and trust with your customer.

Don't let all of your valuable time spent on strategic marketing and sales efforts go to waste, by poorly designed communication tools.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

What Effective Graphic Design REALLY is...Part 1 of 2

Sunday, May 24, 2009 by Matt Chamberlin
As one of our Creative Director's here a ACS Creative, I get to talk to clients a lot about marketing, sales, graphic design, and how they all fit together. More specifically sometimes, the important role graphic design plays in their marketing and sales efforts.

(I like to keep things simple, so excuse my rather "simplistic" definitions)

Marketing tactics (both online/digital and traditional) should help a company position itself to the marketplace. It should identify WHO it helps, WHAT problem it solves, and HOW it will benefit you....which, if done effectively, will help build awareness to the marketplace and hopefully create leads for its sales force.

Sales tactics should help position the companies product or service to the specific customer. It should help provide awareness to potential problems (known or unknown by the client) that your product or service helps to solve.

The effective tools needed to assist (both marketing and sales) is where professional graphic design comes in......(Stay tuned for part 2, when I expand a bit more)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 2 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
...continued from Part 1

How Your Company Benefits
Besides simply spreading out the writing workload, team blogging provides several other benefits to your company:
  • High-quality/low-stress posts: Writers have more time—and less pressure—to deliver a steady supply of fresh perspectives and in-depth content
  • Opportunities for non-writers: There’s more to producing a top-notch blog than just writing posts, and you can share all the other blog duties (design, planning, scheduling, commenting, promoting, project management) among non-writing members of your team to involve more people. I especially like this one as you really get to see the creative side of folks.
  • Morale building: Being part of an important PR and marketing initiative that enhances your company image and delivers tangible results brings people together and builds camaraderie and morale through working toward a common purpose—and besides, it’s just fun
  • Opportunities for press coverage: Especially when you start a blog to launch a new product, your posts build excitement and provide fodder for new press stories
  • Flexibility: Depending on the size of your team, you can schedule bloggers for specific days of the week, month or quarter or make them responsible for a week at a time—whatever works best for your company and your team
  • Coverage for vacations and illness: Rather than skipping a post (or two or three) when your writer is away from the office, you can schedule around vacations or illnesses and keep your blog alive and well, creating a seamless experience for your readers
Executed wisely, team blogging offers significant advantages to both your readers and your business. If you haven’t given it much thought up to now, you might find the team approach to blogging is a refreshing alternative for your readers and your staff. After all, summer vacations are just around the corner.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***


Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 1 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
You might have noticed that several of my colleagues contributed posts to the ACS Creative blog over the past several weeks, and maybe that gave you an idea:

“Hey, we could do that and really spread the blogging workload around!”

While that’s certainly one benefit of team blogging, it only seems appropriate to highlight some of the many other pluses that come into play when you decide to give team blogging a try.

How Your Readers Benefit
First and foremost, you need to think about the benefits to your readers—presumably, your target audience of customers and prospects. How will their experience improve? Will your readers welcome a broad selection of writers and topics vs. a single voice? If you have a loyal following already, how will they handle the change? Fortunately, from a reader’s perspective, the benefits of team blogging usually outweigh any potential drawbacks.

One of the key reasons for writing a company blog is to reach out and build relationships with your target audience. And team blogging helps you do just that—in fact, many times over because the variety of personalities, perspectives, experiences and points of view that your blog can include will appeal to a wide variety of readers. For example, if your company produces technical products, some of your readers might be very interested in getting the inside scoop on the nitty-gritty, technical details and capabilities of a product, while others might seek basic how-to information about using the product, and still others might want only high-level news and updates. By including writers that regularly address these different viewpoints, you’ll attract and satisfy a broader audience than you might reach through one writer alone.

Another big plus of team blogging is that by involving numerous writers with specific strengths or specializations, your readers get the best knowledge and expertise your company has to offer.

Here at our Ad Agency we have many talented folks. Most all of the designers have formal training in graphic design and/or website design....however, most of the folks in our creative group have further nurtured their skill into becoming experts in digital advertising and online marketing. Sharing their knowledge, with their unique creative perspective is of priceless value for us and for some of our clients.

Another example would be, large companies that produce many product lines (e.g., Microsoft comes to mind) often organize their blogging efforts around a network of team blogs that address individual products or product families. The benefit to readers is in-depth knowledge from a team of passionate experts with a vested interest in the product they’re writing about.

Finally, using a team of writers means your blog will be updated more often, which results in a livelier, more dynamic experience for your followers (not to mention better traction with any of your online marketing and/or search engine efforts). Maybe your readers have requested more frequent posts from your company, but you don’t think your current blogger has the bandwidth to supply them and complete his “real” job as well. By taking a team approach, you can satisfy your customer wishes and inject additional energy into your blog without overwhelming any single member of your staff.

Stay tuned for Part 2 (where we explore further benefits for your company)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Make Your Decisions BEFORE the Revisions

Tuesday, May 5, 2009 by Debbie Nelson

The #1 goal of our design firm is to make our clients look brilliant while also helping them keep their project costs under control, and I do mean that sincerely. I also believe that the single, most important way that you as a client can enhance their overall project project is to plan for the revisions and keep those those little buggers under control.

What is a Revision Cycle?
Let's look at the definition of “A Revision Cycle”, which is a set of requested client changes, including and resulting in editing time and presentation of a new comp or proof to the client.

Revisions are just a normal part of design projects, so we plan for a reasonable amount by including about 1-2 revision cycles in our estimates. Additional changes are billed at our hourly rate, in 15-minute increments. If requested changes fall outside of a project’s initial scope, we will provide you with a revised estimate for your approval.

Due to the nature of design projects, it’s almost always more cost efficient for client revisions to be made during one or two revision cycles, than it is to spread them out over multiple cycles. We totally understand that’s how you’re probably receiving input from your various team members, but excessive and unplanned revisions are the main cause for design projects to exceed their budgets.

Excessive and unplanned revisions are a common cause for project costs exceeding budgets.
You can prevent incidental changes by making critical decisions early in the life of a project, and by not proceeding without having finalized and accurate content.  It’s also very helpful to collect and consolidate all your revisions first, especially if you’re receiving input from multiple persons or groups.  There is also no substitute for thorough proofing and ensuring that all necessary parties are included in the reviews. But we will always guide you, and make helpful suggestions along the way. That's just how we are... always helpful.

Rushing a project may actually increase overall costs.
Over the 20+ years we’ve been in business, we’ve concluded that many rushed project timeliness actually end up over budget, due to some reactive decisions made along the way. If you allow the proper time for the creative process, you will be rewarded in the end with a tremendous product.

The creative process is energized through collaboration.
Creative projects thrive on client feedback and as much collaborative participation as they’re comfortable with. In the design projects that I get involved with, and particularly with web design projects, major revisions are usually minimized by a healthy collaborative relationship. (We'll discuss this in more detail with a future post.)

And we want nothing more than to make our clients shine.

 

Old (Graphic Design) Dogs Can Learn New Tricks

Wednesday, April 29, 2009 by Jill Artman-Boehm
How does a graphic designer with 30 plus years of experience compete in the web-based, oh so young world of the 21st century? 

 

Being a graphic designer is tough at any age. In your 20s it is tough to get people to take a chance on you unless you have experience. Most times you are knocking on a lot of ad agency doors showing a design portfolio filled with school projects that thrilled and delighted your instructors and fellow students. Filled with pride, you go into interviews only to be deflated by an art or creative director that says, "What have you done in the real world? Come back when you have a year or two of agency experience". Getting that first job to get that experience is all about convincing someone you are or have the potential to be an asset to their business.

 

In your 30s with some experience under your belt you start to feel invincible. You keep learning new things, computers start to become a mysterious part of your daily life. You start to mentor other poor 20 somethings trying to get noticed. You even get a few graphic design awards. You must be pretty hot stuff.

 

In your 40s you start to realize that you have been a graphic designer for nearly 20 years. You have seen a lot and done a lot and you have learned to smile politely when your client tries to art direct your work. You start to realize you need to sharpen your skill sets in order to stay relevant. All those 20 somethings are starting to look younger and are using all those fancy web design computer programs they learned in kindergarten. You tell them of the days of paste-up, art boards, waxers and stat cameras and just watch their eyes glaze over. They have no idea what you are talking about. They start talking about rapid interactive prototyping with HTML, CSS, and JavaScript, and you think it's time you start thinking about selling bead necklaces at craft shows. This is the time when you start searching out the new technologies and learning anything you can. Talk to those 20 somethings, they were practically born on the internet. They know where to find the resources and how to find the latest in web design techniques and programs. Realize that with your knowledge and experience you can really go farther than you ever dreamed. You still have things you can teach the youngsters about the real world of design.

 

In your 50s you start to get scared. Working as a Wal-Mart greeter is starting to look more attractive. You wonder if you can ever compete in the ever-changing world of web design. Management may pass you over for those new web design jobs thinking your ideas are not as fresh as the younger crowd. Then your instincts kick in, you realize you do have something to teach these folks. You know what your clients want and what they need to make their business stand out and be competitive in today's ever-changing marketplace. Graphic design is in your blood. You realize that this is why you got into the graphic design business in the first place. The thrill of competing with other designers to win that one big project is still with you. And wait a minute, one of my favorite sayings is: the old girl, er graphic designer, still has it!

 

Being a graphic designer is a tough ego-busting profession. Keep searching, keep learning and keep current and you will be able to enjoy your work at any age. Embrace each new technology with a fresh outlook and you will never feel old or outdated. An old dog can learn new tricks, you just have to work a little harder.

Who We Are and What We Do

Monday, April 27, 2009 by Michelle Lana
Since we are on the subject of "getting to know our team", I think conducting an interview is the most common way to gather information and give insight on a particular subject/person or even use it as a way to promote campaigns and businesses.

Today’s employment market is demanding that if you interview, you MUST stand out from the crowd. An interviewee's own words is significant so the public can fully understand the person's causes and passions.

I have always wanted to be the interviewer and here at the ACS Creative Blog will be my chance to do so. I want to be the first to step in and conduct a couple of interviews and put the spotlight on team ACS! (Note to Team ACS: No worries, I'm only going to ask a couple of questions about your career and the steps you have taken to be in the graphic design field, a little nervous aren't we?).

I'm going to be posting interviews this week so you can get a sneak peek and learn about our talented and creative group.

Who's Coming Up:

ACS-Cynthia1. Tuesday: Cynthia Sheppard - Website Designer Genius and an awesome Fantasy illustrator/graphic designer

2. Wednesday: Jill Artman Boehm - Catalog production marketing queen Machine and an awesome graphic designer and web designer

3. Thursday: Ed Ruff - Creative Director for ACS Creative and a great speaker, handles all of the ACS graphic design team in Fairfax Virginia, online marketing and internet marketing

4. Friday: Ben Traynham - A truly awesome web designer, html email and logo king dude, online marketing guy and graphic designer

5. Monday: Marc Gagarin - A hip and cool graphic designer, Mid-Century Modern Furniture collector and online marketing guy and web designer


More interviews to come so don't forget to come back and stay tuned......
 

Getting to Know My Fellow Team-Members!

Saturday, April 25, 2009 by Matt Chamberlin
Okay, so I'm a bit embarrassed to admit it, but I'm sure I'm not the only one......NO, I don't know my fellow team-members as well as I should! Okay, now I feel better! Moving on....

We here at ACS Creative have started the process to open-up our blog to all of our team members (who BTW are the most talented Graphic Designers, Web Designers, people in general in the Virginia, Maryland, Washington DC area). So as they posts are beginning to trickle-in....I'm fascinated by what I'm learning.

Take Cynthia for example, I've seen her web design and graphic design work, and while she's one-of-a-kind in those disciplines....specifically, I had no idea just how talented her Illustration work is (you gotta check it out)...all I can say is WOW!

The best part is, I know that this is just the beginning of my on-going adventure in reading and learning more about my fellow ACS Creative group members.

So Cynthia, all I can say to you (and of course Ed, you too) is.....GOOD STUFF!!

Eye-Tracking for a More Effective Web Site

Tuesday, March 3, 2009 by Matt Chamberlin

With the arrival of Google Analytics, even the most hands-off Web site owner can readily track how visitors interact with the site—where they come from, what search terms they most favor, where they navigate to within the site, what they click on and so forth.

But, how do you figure out what visitors do on your site between mouse clicks? For example, what do they look at on your Home or About page? What parts capture their attention, what do they miss, what do they ignore altogether?

What Eye-Tracking Heat Maps Reveal
In 2006, Jakob Nielsen released an eye-tracking study that reported how 232 users viewed more than 1000 Web pages. Results of this study showed a decidedly F-shaped pattern to users’ viewing habits, as the following heat map presents. The red/orange areas reveal where users gazed most on the page, followed next by the yellow areas then the blue; the gray areas indicate no eye fixation.
 

Heat map of eye-tracking study


Nielsen found that users' reading behavior was fairly consistent across many different sites and tasks and exhibited three key characteristics:

  1. First, users read in a horizontal movement across the upper part of the content area, forming the top bar of the F.
  2. Second, users move down the page then read across in a second horizontal movement, typically over a shorter distance than the previous movement. This action forms the lower bar of the F.
  3. Third, users scan the left side of the content in a vertical movement. Sometimes this scan is slow and systematic (a solid vertical stripe on an eye-tracking heat map); other times users move faster, creating a spottier heat map. In either case, this final scan forms the stem of the F.

Since 2006, Nielsen and other eye-tracking researchers have further studied how visitors scan your Web pages. Their findings indicate that sometimes the scan flow is not as simple and straightforward as that of a text-based Web page.

For example, Enquiro, an independent research company and search marketing vendor out of British Columbia, has determined that a large image, a video or other rich media often can get in the way or act as a barrier to how visitors progress through a Web page.
 

Heat map showing a video barrier that readers scan around


As you can see on this Web page, the heat map clearly shows how visitors scan around the video, following the text on the page instead of homing in on the feature itself. This type of information is important to know, for example, if you had included a call-to-action within the video. Chances are, visitors would miss it entirely.

Takeaways for Your Web Site
Awareness of the results from eye-tracking and other usability studies can help you and your Web designer plan more visitor-focused pages that effectively channel visitors to your call-to-action and enable them to easily convert. Here are nine research-based takeaways to get you started:

  1. Visitors look for information, and that most often means text vs. decorative or gratuitous graphics.
  2. Content in the upper left corner of the page will receive initial—and often the most—eye fixation.
  3. Sections most likely to be ignored are those that look like ads; oversized font treatments and special effects trigger visual associations with ads rather than information and cause viewers to skip over them.
  4. Headlines attract and hold visitors’ attention.
  5. Buttons and menus capture visitors’ eyes …
  6. … as do bulleted and numbered lists.
  7. Numbers expressed with digits (56) vs. words (fifty-six) attract attention.
  8. Short paragraphs vs. large blocks of text capture interest.
  9. Navigation tools work best across the top or down the left side of the page.
Devote some time and thought to how you might best incorporate these simple practices into your Web pages to improve your visitors' experience. Your visitors will thank you.

Build a Better PPC Ad Strategy

Monday, February 16, 2009 by Matt Chamberlin

Starting a pay-per-click (PPC) advertising program can be intimidating, especially if the concept is new to you. But with a little foresight, discipline and persistence, you can build a network of sustainable campaigns that will serve as a solid foundation for your PPC strategy.

How PPC Advertising Works
Regardless of whether you use Google AdWords, Yahoo! Search Marketing or Microsoft AdCenter to drive your PPC ad program, the basic principles are essentially the same:

  1. A potential customer types a search term (aka a keyword or keyword phrase) into a search engine.
  2. The search engine holds an auction for that term among you and all the other advertisers who have bid on that term to determine ad placement on the search results pages. (Your ad position is based on what you’ve bid for the term plus the quality of your keyword-ad-landing page unit compared with that of other bidders; a new auction is held each time someone searches on the term.)
  3. If your ad resonates with the searcher, he clicks through to a landing page on your Web site. If your landing page (and other supporting pages) provides what he needs, he might convert to a lead or customer.

Now, how do you get started? Here’s what it takes in Google AdWords.

Start with a Well-Planned Structure
Within an AdWords account, you can create up to 25 campaigns, each of which can contain as many as 100 ad groups, which in turn can contain up to 2000 keywords and 25 ads.

“Whoa!” you might say, “That sounds pretty complicated.”

Fortunately, just because you have that many options to work with doesn’t mean you need to use them all. You can start small with just one or two campaigns and a few ad groups. What’s most important is to plan your initial strategy well enough so that you can manage your program easily and adapt and grow it as you determine what works most effectively for your business.

AdWords offers the following hierarchical structure of “campaigns” and “ad groups” around which you organize your ad strategy:
 

Google AdWords Structure Diagram

When you create an account, you provide an email address and password for accessing the account and billing information for your ad-spend. You next set up your individual campaigns, establishing global properties such as the daily maximum spend, geographic targeting, and an end date for each campaign. At the ad group level, you create ads, choose keywords to trigger those ads and set your bid levels.

Let’s look at a simple example of how to use this structure to organize a PPC ad program around a set of services that a company might offer.

Think About Your Business
Suppose you own a marketing company that offers both traditional and Internet marketing services, and you want to promote specific services in each area through PPC advertising. In particular, you want to tackle your traditional marketing services first: advertising, logo design, brochures and similar services. Here’s one way you might plan your AdWords strategy:

I. Campaign1: Traditional Marketing Services

    A. AdGroup1: Advertising
        i. Keyword variations: advertising agency, advertising agencies, print advertising agency, print advertising agencies, advertising agency in washington dc, advertising agencies in washington dc, …
       ii. Ad:
           Advertising That Works!
           Advertising Agency—DC, VA & MD
           View our work—then call for a bid!
           www.yourcompany.com/adsamples

        B. AdGroup2: Logo design
        i. Keyword variations: logo design, logo designs, modern logo design, modern logo designs, corporate logo design, corporate logo designs, logo design washington dc, logo designs washington dc, …
       ii. Ad1:
           Fabulous New Logo Designs
           5 design concepts—fast delivery.
           Call for a Free Consultation!
           www.yourcompany.com/logodesign
      iii. Ad2:
           Logo Design Washington DC
           5 design concepts—fast delivery.
           Call for a Free Consultation!
           www.yourcompany.com/logodesign

        C. AdGroup3: Brochures

       [ ... ]

II. Campaign2: Internet Marketing Services

    A. AdGroup1: Web site design
        i. Keyword variations relating to Web site design
       ii. Ad(s) relating specifically to Web site design

       [ ... ]

 About Your Plan
Within your ad groups, be sure to group similar keyword terms together, write tightly aligned ads for those terms and keep your lists compact. You’ll find it much more effective to manage, say, 10 lists of 20 highly related terms with very targeted ads than 2 broader lists of 100 terms and more general ads.

Two- or three-word keyword phrases tend to draw in a good quantity of targeted traffic; more specific terms draw in lower numbers but higher-converting traffic. (Searchers tend to use more specific terms when they’re further along in the buying cycle.) Be sure to use a tool such as the AdWords Keyword Tool to research highly relevant keyword phrases and identify those with good traffic volume and low competition to place in your ad groups.

For each keyword term in an ad group, one of the associated ads will be displayed. So in our example, for every keyword in the Advertising group (AdGroup1), AdWords will display the same ad. But how does AdWords decide which ad to display if an ad group has multiple ads? Let’s say you do well enough in an auction for the term logo design washington dc (a keyword in AdGroup2) that AdWords places your ad at the top of the right-hand column on the search results page. Which ad will appear?

Google’s goal is always to have the best ads display when a searcher searches on a particular term, so by default, AdWords is set to “optimize,” which means it will display your best-performing ad based on its historical data. But you can also set up AdWords to rotate through your ads for a particular term. You’ll find this option useful when you want to test different ads to see which is more effective for a particular ad group.

Just the Tip of the Iceberg
Understanding how AdWords and other PPC programs work and planning how you’ll organize your PPC strategy are two big first steps to getting your PPC campaigns off the ground. But that’s only the tip of the iceberg. The more you learn about PPC advertising, the more confident you’ll feel when you take the plunge—and you’ll be better prepared to use the tool to your best advantage. Google provides some great information and tutorials on its Adwords Web site, and be sure to watch for future posts about PPC in this blog.

 

Conversational Marketing—140 Characters at a Time

Monday, February 9, 2009 by Matt Chamberlin

“What are you doing?” asks social-messaging/micro-blogging service Twitter. And you have 140 characters (max!) in which to answer and send a real-time update (called a tweet) to your followers and the Twitter community at large.

Twitter What Are You Doing Screen

“What? Why would anyone care?” you might be tempted to ask in return. “How can such a tiny bit of information possibly help me market my business? I don’t get it!”

The KISS Principle at Work
Twitter is astonishingly simple to use, and perhaps that’s the fundamental reason why the service has caught on so well with consumers and business men and women alike (current statistics show that 4 to 5 million people are using Twitter). Of course, the fact that you can send and receive updates via your favorite browser, email, IM client and your cell phone doesn’t hurt either.

From wherever you are, 24/7, you can quickly reach out to your audience to direct attention to good news about your business in a casual—or official—way. It also means that you can monitor the conversations that are taking place about your company, products and services; respond to specific queries; solve customer problems and altogether put a very human face on your business.

How Much Is 140 Characters?
Surprisingly, 140 characters lets you report more than you might think! To put that character-count in perspective, here’s what 140 characters looks like in the context of some familiar messages:


I pledge allegiance to the flag of the United States of America, and to the Republic for which it stands: one Nation under God, indivisible, with Liberty and Justice for all. (Pledge of Allegiance)


Four score and seven years ago, our fathers brought forth upon this continent a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal. (Gettysburg Address)


My fellow citizens: I stand here today humbled by the task before us, grateful for the trust you have bestowed, mindful of the sacrifices borne by our ancestors. (President Obama’s inaugural address)


And if that’s not enough, to help you out with Web site addresses (which can be very long) for links you might include in your post, you can use a service such as TinyURL to free up more characters for your message.

What Can You Do in 140 Characters?
You might be surprised at the power 140 characters can give you. Since Twitter’s launch in July 2006, businesses have devised all types of uses for the service, working within the 140-character limit. For example, you might

  1. Provide pointers to interesting articles you’ve read: “Found a great article on trends in Internet marketing, Washington DC, at www.somewebsite.com”
  2. Answer a question: “Yes, we can help you redesign your Web site so you don’t lose your Google PageRank”
  3. Ask a question of your audience: “What do you think are the advantages of working with local Maryland graphic designers?”
  4. Announce an event: “ACS will speak at the Virginia Web Designers user group next Thursday—hope you can join us!”
  5. Connect with people offering special skills that can help your business: “We’re looking for an experienced PHP programmer for a special project”
  6. Test something: “I need your help! Check out www.somewebsite.com and let me know how it looks in your browser”
  7. Respond to a dissatisfied customer: “Thanks for letting me know about this problem. I’ll direct-message you with more details about what to do next”

Convinced Enough to Give Twitter a Try?
If you’re intrigued enough to give Twitter a try, you’re in good company. Numerous businesses report excellent results from the time they’ve invested in developing a Twitter-driven community. Here’s how some well-known businesses use Twitter:

  • H& R Block (@HRBlock)—provides lots of good tax information to all who follow them
  • Zappos (@Zappos)—provides insights into one of the most customer-centric companies on the Web
  • Comcast (@comcastcares)—a leader in providing customer service and support—they don’t post, but they listen deeply and respond immediately to customer concerns
  • Baskin Robbins (@BaskinRobbins)—a favorite and open to customer suggestions
  • Dell (@richardatdell)—puts a human face on one of the largest technology companies in the US
  • JetBlue (@jetblue)—known to add flights when Twitter customers express the need


What do you have to lose? It costs you nothing (right now) to start a Twitter account, listen in, provide insights about your industry and start to build a community around you and your business.

Besides inviting your current customers to follow you, you can use Twitter’s search function to find like-minded people who will understand and value what your company has to offer. And who knows, maybe the relationships you build today through Twitter conversations will convert to valued customers who trust and evangelize your brand.

So, what are you doing—right this minute? In 5 minutes or less, you can let the world know. What are you waiting for?
 

3 Steps to Successful PPC Advertising

Friday, January 16, 2009 by Matt Chamberlin

So, you’ve decided to give pay-per-click (PPC) advertising a try. Now what? Just sign up for Google AdWords, pick a few terms that you use to describe your products and services, enter your bids and ad text and wait for the leads and sales to roll in. That’s pretty simple!

Although that’s one way to approach PPC advertising, chances are you won’t meet your desired outcome—and you might spend a lot of money in the process for very few results. What’s a more sensible, effective way to approach PPC advertising? Read on …

Step 1: Seek Out Search-Effective Keywords
You might think that you know the terms that people use to find products and services like the ones you offer. But, do you really know for a fact which terms and variations bring in high traffic and which ones people don’t use at all?

For example, it seems obvious that a business in the greater Washington, D.C. area that’s looking for a local company to help it with traditional and Internet advertising would naturally search on advertising agencies in washington dc. But according to Google data, people search on all kinds of related terms:

  • advertising agency washington dc
  • advertising companies dc
  • advertising firms dc
  • advertising services dc
  • ad agencies washington dc
  • print advertising dc area
  • washington dc internet advertising

The variations can be astounding! You might be surprised to find out that the terms people actually use to find businesses like yours are quite different from the terms you think they use.

Fortunately, it’s easy to discover the most search-effective terms for your PPC campaign. The free Google AdWords Keyword Tool lets you view the average search volume per month for your suggested (and related) terms based on Google data from the past 12 months. You can quickly determine whether you’ll get more traffic from ad agency washington dc or washington dc ad agency, for example.

Step 2: Create Specific, Focused Ads
Writing effective ad copy for a PPC campaign is an art, and many companies turn to professional copywriters for help. Not only do you need to follow Google’s guidelines for content and format to the letter, but you also need to make sure the ad will appeal to your target audience and compel them to click through to your landing page.

In a PPC ad, you have just four lines of text to work with:

  1. A title (at most, 25 characters, including spaces)
  2. A line of ad copy (at 35 characters)
  3. Another line of ad copy (at 35 characters)
  4. A display URL (also 35 characters max)

It’s a good idea to include the target search term within your ad because that makes the ad more relevant to exactly what the person is searching for. For example, if a potential customer searches on ad agency washington dc, he’s more likely to click an ad that addresses that specific criteria. The more focused you make your ad for a particular term, the better chance you have of a searcher clicking your ad over competing ads that appear on the search results page.

Something like this ad might be a good starting point for a baseline test:

Full-Service Ad Agency                    [22 characters]
Washington DC, Virginia & Maryland:     [35 characters]
Inspired Web/print/multimedia ads        [33 characters]
www.AffordableCreativeServices.com    [34 characters]

Step 3: Sync Up Your Landing Page
The third component of any PPC campaign is the landing page: that is, the page of your Web site where the searcher will end up after clicking your ad. Perhaps contrary to what you might think, sending the searcher to your home page is not necessarily the best tactic. Instead, send them to a custom landing page that’s in sync with both your ad and your target search term, and is effective in motivating the searcher to take action. You can then track these “conversions” to help you measure just how successful your keyword–ad–landing page unit is over time.

What makes a good landing page?

  • Keep it simple, short and relevant
  • Provide unique content that engages the searcher
  • Keep it in sync with what your ad promises
  • Prominently display and use the targeted search term
  • Provide a form, something to download or a link to additional information that will convert the visitor from a searcher to a qualified lead—or paying customer—for your company

Google calculates a landing page quality score for the landing page of each search term you target to encourage advertisers to provide optimal search experiences for searchers—not to mention better results for you and Google. Creating high-scoring landing pages benefits you by lowering your costs per click and improving your ad positions.

 More Than Meets the Eye
Although there’s more to PPC advertising than you might think at first glance, approaching it with a well-thought-out strategy and deliberate testing will help you reap the rewards it can offer.

 Not enough time to do it right? Consider hiring a company that specializes in managing PPC campaigns. The expertise and project-management services a good company provides lets you stay focused on what you know best: your business.

Stop, Look and Listen to Your Customers

Friday, January 9, 2009 by Matt Chamberlin

If you’ve been dragging your feet about incorporating conversational marketing through social media channels into your marketing strategies, 2009 is the perfect time to stop procrastinating and take action. Why? Because embarking on such a course of action is economical (your biggest investment is time), and the benefits to your business are significant.

Join an Impressive Community
In July 2008, the Society for New Communications Research released some remarkable findings from its “Social Media in the Inc. 500” study on the usage of social media by corporations. The study documents the Inc. 500’s growth in familiarity with and the adoption and importance-to-mission of social media from 2007 to 2008. Does a nearly-doubling social-media usage rate by Inc. 500 companies convince you to give social media marketing a try?

  • 77% of Inc. 500 companies report using at least one type of social media tool (blogs, podcasts, online video, social networks or wikis)
  • Almost 1 in 2 companies rate social media as “very important” to their business marketing strategy
  • Fortune 500 companies lag behind Inc. 500 companies in social media adoption (e.g., 11.6% of Fortune 500 vs. 39% of Inc. 500 companies blog). Opportunity to differentiate your business?

Stop …
… putting it off. Commit to begin learning how to put conversational marketing to work for you today. Get acquainted with some of the most popular social media channels to see how they enable conversation and engagement:

Look …
… long and hard at the social media channels that your customers and potential customers frequent. How do you find those communities? Put the power of search to work for you. You can Google the audiences you’d like to target, the types of products and services you offer and the keywords associated with what you do to find communities that are interested in your specific industry.

For example, suppose your company offers (as does Affordable Creative Services) graphic design services to small and medium businesses in Marlyand (i.e., you’re one of several Maryland graphic designers). On the one hand, if you Google maryland graphic designers, you’ll mostly find competing companies and freelance designers (which may provide good information for you in and of itself), but you may not find your target audience. On the other hand, if you Google small business communities, you’ll find pages of links to forums, blogs and other sites that your existing and potential customers might frequent. You can use a similar search tactic on the various social media platforms.

Listen …
… to what the community members are talking about. Observe the types of conversations that are going on between existing members. When you feel comfortable, enter the conversation by providing valuable information (e.g. commentary and links to other valuable information, unique content, thought-provoking opinion, pertinent examples, supporting research) to the community.

Remember, conversational marketing through social media is all about sharing information and creating value: Focus on no-strings-attached giving, and you’ll be pleasantly surprised at the valuable benefits you receive in return.