Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 2)

Sunday, October 4, 2009 by Matt Chamberlin
In Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 1), we started to look at some of the actionable insights that the Insights for Search tool helps you formulate about your keywords. This time, we’ll take our examples a few steps further to explore additional features of the tool.

Setting the Stage
Recall that for the sake of our examples, you own a plumbing, heating and air conditioning company in Maryland that serves the Washington, D.C. metropolitan area. Some of the keywords you target include
  • hot water heater
  • gas water heater
  • electric water heater
  • tankless water heater
Last time, we explored the search volume pattern for these terms from January 2004–present (remember “tankless water heater” came out on top?), and we took a look at the top related searches and rising searches for the “tankless” term. Last, we compared the long-term data with that from the most recent 12 months. Now let’s explore what happens when we filter the search data on geographic location and see what kinds of additional insights we get.

Filtering Data by Geographic Location
Filtering by geographic location lets you see search data from specific regions you serve vs. the whole nation (or world). The only drawback in using this feature is sometimes Insights for Search doesn’t have enough data to analyze, and you don’t get any results. So to see how this feature works, let’s compare results from the past 12 months for the more general term “water heater” for the Washington, D.C. subregion vs. the nation at large. Here are the results.


Top and Rising searches for water heater, DC, past 12 months


Top and Rising searches for water heater, US, last 12 months

Top searches seem to be fairly consistent for DC and the nation, but Rising searches are notably different. Local rising searches center on Rinnai, while nationwide, there’s growing interest in Navien, hybrid, vertex and thermocouple water heaters. So you can use this information to see what’s hot today for your region and what might become hot down the road.

To decide whether to add “navien water heater” to your keyword list, you can use Insights for Search to find out where in the U.S. the interest is high. To do that, you can use the tool to produce a heat map of the U.S. for the “navien water heater” term, which uses color to indicate relative search volumes for each state: Darker colors indicate higher relative search volume. Here’s the heat map that Insights for Search generates for “navien water heater.”

Heat map for navien water heater, US, last 12 months

Because neighboring Virginia shows a high search volume index for “navien water heater,” you might decide to add the keyword to your PPC campaign and test how it performs over the next few months. Similarly, you could check out some of the other terms in the national list to see whether they might be good options for your region as well.

Add Insights for Search to Your Keyword Research Toolkit
Insights for Search is a powerful tool for analyzing your keyword selections, and the examples we’ve looked at in this post and the last really only hint at how useful the tool can be. Like most other keyword research tools, the more time you spend using it, the easier and more valuable it will become. Try it today and see what actionable insights you discover about your keywords. Be prepared, though, it can be addictive!

Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 1)

Saturday, October 3, 2009 by Matt Chamberlin
At the heart of any PPC advertising campaign are keywords, and finding the most relevant and productive keywords for your customer base needs to be an ongoing process for your business to ensure that your ads get in front of the people most interested in seeing them—and at the most opportune time.

But search habits and patterns can change over time, and keywords that performed successfully for you last year might not produce the same results today. Likewise, effective keywords in one region you serve might return lackluster results in another. Fortunately, help is at hand to make staying on top of your keyword strategy easier. Google Adwords’ powerful (and free) keyword research tool, Google Insights for Search, provides valuable data to help you analyze, refine and grow your keyword lists.

In this post, we’ll look at what kind of tool Insights for Search is and introduce an example to see how it works. Next time, we’ll look at additional features of the tool.

What Is Insights for Search?
Insights for Search is a tool that analyzes Google search data to compute the popularity of search terms relative to the total number of Google searches over time. The tool lets you see trends, top searches, related searches and searches that are rapidly gaining in popularity. You also can compare search trends across multiple terms, vertical markets (categories), geographic locations and time ranges. Let’s look at a few simple examples to see how you can use the tool to refine your keyword strategy.

What Can Insights for Search Help You Do?
Suppose that you own a plumbing, heating and air conditioning company in Maryland that serves the Washington, D.C. metropolitan area. Some of the keywords in one of your “plumbing” PPC campaigns include
  • hot water heater
  • gas water heater
  • electric water heater
  • tankless water heater
Interest over time. First, let’s check the search interest in these keywords over time. Insights for Search data goes back as far as January 2004, and is updated daily. Here are the results showing US interest in the keywords since January 2004.

Google Insights for Search web search interest in 4 water heater terms

Interest in the keywords has stayed fairly consistent over time, with “tankless water heater” and “hot water heater” showing higher search volume than “gas” or “electric.” You can also see that interest in “tankless” took off in December 2005 (where the dots are), and is continuing to grow. If Insights for Search has enough data, it will include a future prediction for the term. The dashed lines on the right end of the graph show predicted interest for next year for the four terms.

Top related searches and rising searches. Next, let’s view the top search terms related to “tankless water heater” to see whether we find other popular terms that we need to add to our “tankless” keyword set. Scrolling down the page and selecting “tankless water heater” from the Search terms drop-down menu brings up two lists: Top searches and Rising searches from January 2004 to the present.

Top searches and rising searches for tankless water heater Jan2004 to present

The Top searches list displays the most popular terms related to “tankless water heater.” These are terms that also have experienced a significant level of interest from “tankless water heater” searchers. You can scan this list to find keywords you might be missing, and you can drill down into each term to find additional suggestions.

Rising searches highlights terms that are growing in popularity at a fast pace (compared to a previous time period). These terms will give you an idea about what might get the highest volume of searches in the future, so you’ll also want to consider adding these terms to your keyword list. In this example, because we looked at the January 2004–present time period, we might not be getting the most up-to-date trending data for “right now,” so let’s see what happens when we look at the data from just the past 12 months.

Top and rising searches for tankless water heater past 12 months

The most notable difference in this current data is the appearance of the Rinnai keywords in the Top searches list. Likewise, in the Rising searches list, Navien is exhibiting rapid growth over the past 12 months compared with the preceding 12-month period. So, filtering on time really provides better information about which terms are hot right now that you might want to consider for your PPC campaign.

In addition to the “January 2004–present” and “Last 12 months” date-range filters, Insights for Search lets you filter on the past 7, 30 and 90 days and any of the calendar years 2004–2009. You also can set up custom date ranges to fit a particular situation.

Finally, it’s worth noting that the numbers you see on the Insights for Search graphs are not absolute search volume numbers. The numbers, which have been normalized and scaled, reflect how many searches have been done for a particular term, relative to the total number of searches on Google over time.

But Wait, There’s More!
Insights for Search also provides the capability to download your data as a CSV file so that you can access the data via a spreadsheet. When you download to a CSV, you get an expanded list of top and rising searches, so it’s well worth doing.

Had enough for one sitting? Next time, we’ll take the examples a few steps further to find out other nuggets of information that Insights for Search has to offer.

Social Media Marketing or Viral Marketing...Which one is best? (Part 2 of 2)

Monday, August 10, 2009 by Matt Chamberlin
So It's been a couple weeks since Part 1, so just-in-case you need a refresh....check out Part 1 here

Okay, so as I stated in Part 1, Social Media Marketing and Viral Marketing can be very effective marketing strategies...BUT, effective execution and implementation can vary from company-to-company. Let's take a look at a couple examples:

---
    Company: Higher-End Manufacturer Car-Dealership

        Key Facts:
            - Currently they do NOT participate (not active) in any form of social marketing and/or viral marketing
            - Have an existing customer base of around 5,000
            - Roughly 25% of existing customers use their service department for recommended tune-ups
       
After initial analysis, their desired marketing-breakdown is as follows:

        Horizon 1: GOAL = To Increase Yearly Revenue
        Horizon 2: OBJECTIVES =
                    A) To Increase # of Cars Sold (Used & New)
                    B) To Increase the # of Customers Utilizing the Dealerships Service
                    Department for Scheduled Tune-ups
        Horizon 3: STRATEGY = Hmm, let's see...

Given the scenario above, what strategy(s) would better support their goals and objects:
            (A) Social Media Marketing?
            (B) Viral Marketing Campaign?
            (C) Both?
            (D) None of the Above? (....bet you're thinking right now; "man I miss school" :) )

---

Although many-professionals could prove to you that all-4 are correct...however, within the context of this discussion, I like (A); Social Media Marketing the best!

Here's why...

--
-SALES DEPARTMENT: The dealership currently has a pretty good size customer-base (approx. 5,000) to actively engage and leverage to assist them with their objective. Here are just a few-ways they could utilize social media:
 
            1) To Provide a conduit for these customers to share their POSITIVE                             
            buying experiences with the dealership
            2) To Provide a platform for the sales dept. team-members to communicate with their
            customers on a more regular basis and on a more personal level to strengthen
            relationships and keep them "top-of-mind"
            3) To Promote the upcoming new models and/or upgrades of existing models, etc...

-SERVICE DEPARTMENT: Again, given the size of their existing customer-base, the service-team could use social media to:

            1) Promote current service-specials
            2) Provide a platform for existing customers to share their POSITIVE service
            experiences
            3) Keep the customer informed/remind about service recommendations, recalls, etc...
--

Again, these are just a few tactics that could be utilized using social-media....and sure, could a Viral Marketing campaign be utilized as well, sure...but given the companies variables and the objectives we needed to fulfill, building a social-media presence first makes more sense.

 
***ACS Creative - Located in the Virginia, Maryland, and Washington, D.C. Area***

Social Media Marketing or Viral Marketing...Which one is best? (Part 1 of 2)

Monday, July 13, 2009 by Matt Chamberlin
As a strategic graphic design and marketing agency, I get asked this question quite often by some of our best clients. And as someone who believes in the holistic approach towards online marketing / digital advertising...I tend to answer with the 'ol "well both...but like most marketing efforts, they have to be done with a purpose and they must be used correctly."

Let me expand a bit deeper....
First off - Yes, I'm one of those "your marketing needs to have a purpose" types. Whether collaboratively with those clients wanting to be involved (preferred method!!) or within our own creative group, I always start the marketing planning process by establishing (from the top-down) the:
 
Horizon 1: GOAL
Horizon 2: OBJECTIVE
Horizon 3: STRATEGY
Horizon 4: TACTICS
 
Soo....regarding Social Media Marketing and Viral Marketing, these are both effective marketing strategies (Horizon 3), that if they are applicable in supporting the marketing campaigns Horizons 1 & 2 (i.e. the campaigns goal and objective)...then they both can serve an effective purpose.

However, there's definitely a lot more to consider before we're able to jump head-first (I know, I know, I'm such a "buzzkill" (no pun intended :) )

In part 2, we'll take a look at some of 'em...Stay tuned :)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

What Effective Graphic Design REALLY is...Part 2 of 2

Thursday, May 28, 2009 by Matt Chamberlin
continued from part 1....

So I left the last post stating that the tools that marketing and sales need to be effective is where professional graphic design comes in. Allow me to go expand....

Effective Graphic Design conveys your marketing efforts in a clear, concise, and pleasing manner to its viewer (i.e. customer, investor, employees, industry, etc..).

Effective Graphic Design links your companies strategic mission to your audience. Whether it's your online marketing (or digital marketing) or more traditonal marketing methods, it will deliver YOUR solution in a way that best fits your audience.

Effective Graphic Design helps your salesforce deliver value-creating materials, insight, and thought to your potential customers.

And finally, Effective Graphic Design helps to establish your companies credibility, value, and trust with your customer.

Don't let all of your valuable time spent on strategic marketing and sales efforts go to waste, by poorly designed communication tools.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

What Effective Graphic Design REALLY is...Part 1 of 2

Sunday, May 24, 2009 by Matt Chamberlin
As one of our Creative Director's here a ACS Creative, I get to talk to clients a lot about marketing, sales, graphic design, and how they all fit together. More specifically sometimes, the important role graphic design plays in their marketing and sales efforts.

(I like to keep things simple, so excuse my rather "simplistic" definitions)

Marketing tactics (both online/digital and traditional) should help a company position itself to the marketplace. It should identify WHO it helps, WHAT problem it solves, and HOW it will benefit you....which, if done effectively, will help build awareness to the marketplace and hopefully create leads for its sales force.

Sales tactics should help position the companies product or service to the specific customer. It should help provide awareness to potential problems (known or unknown by the client) that your product or service helps to solve.

The effective tools needed to assist (both marketing and sales) is where professional graphic design comes in......(Stay tuned for part 2, when I expand a bit more)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 2 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
...continued from Part 1

How Your Company Benefits
Besides simply spreading out the writing workload, team blogging provides several other benefits to your company:
  • High-quality/low-stress posts: Writers have more time—and less pressure—to deliver a steady supply of fresh perspectives and in-depth content
  • Opportunities for non-writers: There’s more to producing a top-notch blog than just writing posts, and you can share all the other blog duties (design, planning, scheduling, commenting, promoting, project management) among non-writing members of your team to involve more people. I especially like this one as you really get to see the creative side of folks.
  • Morale building: Being part of an important PR and marketing initiative that enhances your company image and delivers tangible results brings people together and builds camaraderie and morale through working toward a common purpose—and besides, it’s just fun
  • Opportunities for press coverage: Especially when you start a blog to launch a new product, your posts build excitement and provide fodder for new press stories
  • Flexibility: Depending on the size of your team, you can schedule bloggers for specific days of the week, month or quarter or make them responsible for a week at a time—whatever works best for your company and your team
  • Coverage for vacations and illness: Rather than skipping a post (or two or three) when your writer is away from the office, you can schedule around vacations or illnesses and keep your blog alive and well, creating a seamless experience for your readers
Executed wisely, team blogging offers significant advantages to both your readers and your business. If you haven’t given it much thought up to now, you might find the team approach to blogging is a refreshing alternative for your readers and your staff. After all, summer vacations are just around the corner.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***


Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 1 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
You might have noticed that several of my colleagues contributed posts to the ACS Creative blog over the past several weeks, and maybe that gave you an idea:

“Hey, we could do that and really spread the blogging workload around!”

While that’s certainly one benefit of team blogging, it only seems appropriate to highlight some of the many other pluses that come into play when you decide to give team blogging a try.

How Your Readers Benefit
First and foremost, you need to think about the benefits to your readers—presumably, your target audience of customers and prospects. How will their experience improve? Will your readers welcome a broad selection of writers and topics vs. a single voice? If you have a loyal following already, how will they handle the change? Fortunately, from a reader’s perspective, the benefits of team blogging usually outweigh any potential drawbacks.

One of the key reasons for writing a company blog is to reach out and build relationships with your target audience. And team blogging helps you do just that—in fact, many times over because the variety of personalities, perspectives, experiences and points of view that your blog can include will appeal to a wide variety of readers. For example, if your company produces technical products, some of your readers might be very interested in getting the inside scoop on the nitty-gritty, technical details and capabilities of a product, while others might seek basic how-to information about using the product, and still others might want only high-level news and updates. By including writers that regularly address these different viewpoints, you’ll attract and satisfy a broader audience than you might reach through one writer alone.

Another big plus of team blogging is that by involving numerous writers with specific strengths or specializations, your readers get the best knowledge and expertise your company has to offer.

Here at our Ad Agency we have many talented folks. Most all of the designers have formal training in graphic design and/or website design....however, most of the folks in our creative group have further nurtured their skill into becoming experts in digital advertising and online marketing. Sharing their knowledge, with their unique creative perspective is of priceless value for us and for some of our clients.

Another example would be, large companies that produce many product lines (e.g., Microsoft comes to mind) often organize their blogging efforts around a network of team blogs that address individual products or product families. The benefit to readers is in-depth knowledge from a team of passionate experts with a vested interest in the product they’re writing about.

Finally, using a team of writers means your blog will be updated more often, which results in a livelier, more dynamic experience for your followers (not to mention better traction with any of your online marketing and/or search engine efforts). Maybe your readers have requested more frequent posts from your company, but you don’t think your current blogger has the bandwidth to supply them and complete his “real” job as well. By taking a team approach, you can satisfy your customer wishes and inject additional energy into your blog without overwhelming any single member of your staff.

Stay tuned for Part 2 (where we explore further benefits for your company)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Getting to Know My Fellow Team-Members!

Saturday, April 25, 2009 by Matt Chamberlin
Okay, so I'm a bit embarrassed to admit it, but I'm sure I'm not the only one......NO, I don't know my fellow team-members as well as I should! Okay, now I feel better! Moving on....

We here at ACS Creative have started the process to open-up our blog to all of our team members (who BTW are the most talented Graphic Designers, Web Designers, people in general in the Virginia, Maryland, Washington DC area). So as they posts are beginning to trickle-in....I'm fascinated by what I'm learning.

Take Cynthia for example, I've seen her web design and graphic design work, and while she's one-of-a-kind in those disciplines....specifically, I had no idea just how talented her Illustration work is (you gotta check it out)...all I can say is WOW!

The best part is, I know that this is just the beginning of my on-going adventure in reading and learning more about my fellow ACS Creative group members.

So Cynthia, all I can say to you (and of course Ed, you too) is.....GOOD STUFF!!

Conversational Marketing—140 Characters at a Time

Monday, February 9, 2009 by Matt Chamberlin

“What are you doing?” asks social-messaging/micro-blogging service Twitter. And you have 140 characters (max!) in which to answer and send a real-time update (called a tweet) to your followers and the Twitter community at large.

Twitter What Are You Doing Screen

“What? Why would anyone care?” you might be tempted to ask in return. “How can such a tiny bit of information possibly help me market my business? I don’t get it!”

The KISS Principle at Work
Twitter is astonishingly simple to use, and perhaps that’s the fundamental reason why the service has caught on so well with consumers and business men and women alike (current statistics show that 4 to 5 million people are using Twitter). Of course, the fact that you can send and receive updates via your favorite browser, email, IM client and your cell phone doesn’t hurt either.

From wherever you are, 24/7, you can quickly reach out to your audience to direct attention to good news about your business in a casual—or official—way. It also means that you can monitor the conversations that are taking place about your company, products and services; respond to specific queries; solve customer problems and altogether put a very human face on your business.

How Much Is 140 Characters?
Surprisingly, 140 characters lets you report more than you might think! To put that character-count in perspective, here’s what 140 characters looks like in the context of some familiar messages:


I pledge allegiance to the flag of the United States of America, and to the Republic for which it stands: one Nation under God, indivisible, with Liberty and Justice for all. (Pledge of Allegiance)


Four score and seven years ago, our fathers brought forth upon this continent a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal. (Gettysburg Address)


My fellow citizens: I stand here today humbled by the task before us, grateful for the trust you have bestowed, mindful of the sacrifices borne by our ancestors. (President Obama’s inaugural address)


And if that’s not enough, to help you out with Web site addresses (which can be very long) for links you might include in your post, you can use a service such as TinyURL to free up more characters for your message.

What Can You Do in 140 Characters?
You might be surprised at the power 140 characters can give you. Since Twitter’s launch in July 2006, businesses have devised all types of uses for the service, working within the 140-character limit. For example, you might

  1. Provide pointers to interesting articles you’ve read: “Found a great article on trends in Internet marketing, Washington DC, at www.somewebsite.com”
  2. Answer a question: “Yes, we can help you redesign your Web site so you don’t lose your Google PageRank”
  3. Ask a question of your audience: “What do you think are the advantages of working with local Maryland graphic designers?”
  4. Announce an event: “ACS will speak at the Virginia Web Designers user group next Thursday—hope you can join us!”
  5. Connect with people offering special skills that can help your business: “We’re looking for an experienced PHP programmer for a special project”
  6. Test something: “I need your help! Check out www.somewebsite.com and let me know how it looks in your browser”
  7. Respond to a dissatisfied customer: “Thanks for letting me know about this problem. I’ll direct-message you with more details about what to do next”

Convinced Enough to Give Twitter a Try?
If you’re intrigued enough to give Twitter a try, you’re in good company. Numerous businesses report excellent results from the time they’ve invested in developing a Twitter-driven community. Here’s how some well-known businesses use Twitter:

  • H& R Block (@HRBlock)—provides lots of good tax information to all who follow them
  • Zappos (@Zappos)—provides insights into one of the most customer-centric companies on the Web
  • Comcast (@comcastcares)—a leader in providing customer service and support—they don’t post, but they listen deeply and respond immediately to customer concerns
  • Baskin Robbins (@BaskinRobbins)—a favorite and open to customer suggestions
  • Dell (@richardatdell)—puts a human face on one of the largest technology companies in the US
  • JetBlue (@jetblue)—known to add flights when Twitter customers express the need


What do you have to lose? It costs you nothing (right now) to start a Twitter account, listen in, provide insights about your industry and start to build a community around you and your business.

Besides inviting your current customers to follow you, you can use Twitter’s search function to find like-minded people who will understand and value what your company has to offer. And who knows, maybe the relationships you build today through Twitter conversations will convert to valued customers who trust and evangelize your brand.

So, what are you doing—right this minute? In 5 minutes or less, you can let the world know. What are you waiting for?
 

3 Steps to Successful PPC Advertising

Friday, January 16, 2009 by Matt Chamberlin

So, you’ve decided to give pay-per-click (PPC) advertising a try. Now what? Just sign up for Google AdWords, pick a few terms that you use to describe your products and services, enter your bids and ad text and wait for the leads and sales to roll in. That’s pretty simple!

Although that’s one way to approach PPC advertising, chances are you won’t meet your desired outcome—and you might spend a lot of money in the process for very few results. What’s a more sensible, effective way to approach PPC advertising? Read on …

Step 1: Seek Out Search-Effective Keywords
You might think that you know the terms that people use to find products and services like the ones you offer. But, do you really know for a fact which terms and variations bring in high traffic and which ones people don’t use at all?

For example, it seems obvious that a business in the greater Washington, D.C. area that’s looking for a local company to help it with traditional and Internet advertising would naturally search on advertising agencies in washington dc. But according to Google data, people search on all kinds of related terms:

  • advertising agency washington dc
  • advertising companies dc
  • advertising firms dc
  • advertising services dc
  • ad agencies washington dc
  • print advertising dc area
  • washington dc internet advertising

The variations can be astounding! You might be surprised to find out that the terms people actually use to find businesses like yours are quite different from the terms you think they use.

Fortunately, it’s easy to discover the most search-effective terms for your PPC campaign. The free Google AdWords Keyword Tool lets you view the average search volume per month for your suggested (and related) terms based on Google data from the past 12 months. You can quickly determine whether you’ll get more traffic from ad agency washington dc or washington dc ad agency, for example.

Step 2: Create Specific, Focused Ads
Writing effective ad copy for a PPC campaign is an art, and many companies turn to professional copywriters for help. Not only do you need to follow Google’s guidelines for content and format to the letter, but you also need to make sure the ad will appeal to your target audience and compel them to click through to your landing page.

In a PPC ad, you have just four lines of text to work with:

  1. A title (at most, 25 characters, including spaces)
  2. A line of ad copy (at 35 characters)
  3. Another line of ad copy (at 35 characters)
  4. A display URL (also 35 characters max)

It’s a good idea to include the target search term within your ad because that makes the ad more relevant to exactly what the person is searching for. For example, if a potential customer searches on ad agency washington dc, he’s more likely to click an ad that addresses that specific criteria. The more focused you make your ad for a particular term, the better chance you have of a searcher clicking your ad over competing ads that appear on the search results page.

Something like this ad might be a good starting point for a baseline test:

Full-Service Ad Agency                    [22 characters]
Washington DC, Virginia & Maryland:     [35 characters]
Inspired Web/print/multimedia ads        [33 characters]
www.AffordableCreativeServices.com    [34 characters]

Step 3: Sync Up Your Landing Page
The third component of any PPC campaign is the landing page: that is, the page of your Web site where the searcher will end up after clicking your ad. Perhaps contrary to what you might think, sending the searcher to your home page is not necessarily the best tactic. Instead, send them to a custom landing page that’s in sync with both your ad and your target search term, and is effective in motivating the searcher to take action. You can then track these “conversions” to help you measure just how successful your keyword–ad–landing page unit is over time.

What makes a good landing page?

  • Keep it simple, short and relevant
  • Provide unique content that engages the searcher
  • Keep it in sync with what your ad promises
  • Prominently display and use the targeted search term
  • Provide a form, something to download or a link to additional information that will convert the visitor from a searcher to a qualified lead—or paying customer—for your company

Google calculates a landing page quality score for the landing page of each search term you target to encourage advertisers to provide optimal search experiences for searchers—not to mention better results for you and Google. Creating high-scoring landing pages benefits you by lowering your costs per click and improving your ad positions.

 More Than Meets the Eye
Although there’s more to PPC advertising than you might think at first glance, approaching it with a well-thought-out strategy and deliberate testing will help you reap the rewards it can offer.

 Not enough time to do it right? Consider hiring a company that specializes in managing PPC campaigns. The expertise and project-management services a good company provides lets you stay focused on what you know best: your business.

Stop, Look and Listen to Your Customers

Friday, January 9, 2009 by Matt Chamberlin

If you’ve been dragging your feet about incorporating conversational marketing through social media channels into your marketing strategies, 2009 is the perfect time to stop procrastinating and take action. Why? Because embarking on such a course of action is economical (your biggest investment is time), and the benefits to your business are significant.

Join an Impressive Community
In July 2008, the Society for New Communications Research released some remarkable findings from its “Social Media in the Inc. 500” study on the usage of social media by corporations. The study documents the Inc. 500’s growth in familiarity with and the adoption and importance-to-mission of social media from 2007 to 2008. Does a nearly-doubling social-media usage rate by Inc. 500 companies convince you to give social media marketing a try?

  • 77% of Inc. 500 companies report using at least one type of social media tool (blogs, podcasts, online video, social networks or wikis)
  • Almost 1 in 2 companies rate social media as “very important” to their business marketing strategy
  • Fortune 500 companies lag behind Inc. 500 companies in social media adoption (e.g., 11.6% of Fortune 500 vs. 39% of Inc. 500 companies blog). Opportunity to differentiate your business?

Stop …
… putting it off. Commit to begin learning how to put conversational marketing to work for you today. Get acquainted with some of the most popular social media channels to see how they enable conversation and engagement:

Look …
… long and hard at the social media channels that your customers and potential customers frequent. How do you find those communities? Put the power of search to work for you. You can Google the audiences you’d like to target, the types of products and services you offer and the keywords associated with what you do to find communities that are interested in your specific industry.

For example, suppose your company offers (as does Affordable Creative Services) graphic design services to small and medium businesses in Marlyand (i.e., you’re one of several Maryland graphic designers). On the one hand, if you Google maryland graphic designers, you’ll mostly find competing companies and freelance designers (which may provide good information for you in and of itself), but you may not find your target audience. On the other hand, if you Google small business communities, you’ll find pages of links to forums, blogs and other sites that your existing and potential customers might frequent. You can use a similar search tactic on the various social media platforms.

Listen …
… to what the community members are talking about. Observe the types of conversations that are going on between existing members. When you feel comfortable, enter the conversation by providing valuable information (e.g. commentary and links to other valuable information, unique content, thought-provoking opinion, pertinent examples, supporting research) to the community.

Remember, conversational marketing through social media is all about sharing information and creating value: Focus on no-strings-attached giving, and you’ll be pleasantly surprised at the valuable benefits you receive in return.