Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 2)

Sunday, October 4, 2009 by Matt Chamberlin
In Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 1), we started to look at some of the actionable insights that the Insights for Search tool helps you formulate about your keywords. This time, we’ll take our examples a few steps further to explore additional features of the tool.

Setting the Stage
Recall that for the sake of our examples, you own a plumbing, heating and air conditioning company in Maryland that serves the Washington, D.C. metropolitan area. Some of the keywords you target include
  • hot water heater
  • gas water heater
  • electric water heater
  • tankless water heater
Last time, we explored the search volume pattern for these terms from January 2004–present (remember “tankless water heater” came out on top?), and we took a look at the top related searches and rising searches for the “tankless” term. Last, we compared the long-term data with that from the most recent 12 months. Now let’s explore what happens when we filter the search data on geographic location and see what kinds of additional insights we get.

Filtering Data by Geographic Location
Filtering by geographic location lets you see search data from specific regions you serve vs. the whole nation (or world). The only drawback in using this feature is sometimes Insights for Search doesn’t have enough data to analyze, and you don’t get any results. So to see how this feature works, let’s compare results from the past 12 months for the more general term “water heater” for the Washington, D.C. subregion vs. the nation at large. Here are the results.


Top and Rising searches for water heater, DC, past 12 months


Top and Rising searches for water heater, US, last 12 months

Top searches seem to be fairly consistent for DC and the nation, but Rising searches are notably different. Local rising searches center on Rinnai, while nationwide, there’s growing interest in Navien, hybrid, vertex and thermocouple water heaters. So you can use this information to see what’s hot today for your region and what might become hot down the road.

To decide whether to add “navien water heater” to your keyword list, you can use Insights for Search to find out where in the U.S. the interest is high. To do that, you can use the tool to produce a heat map of the U.S. for the “navien water heater” term, which uses color to indicate relative search volumes for each state: Darker colors indicate higher relative search volume. Here’s the heat map that Insights for Search generates for “navien water heater.”

Heat map for navien water heater, US, last 12 months

Because neighboring Virginia shows a high search volume index for “navien water heater,” you might decide to add the keyword to your PPC campaign and test how it performs over the next few months. Similarly, you could check out some of the other terms in the national list to see whether they might be good options for your region as well.

Add Insights for Search to Your Keyword Research Toolkit
Insights for Search is a powerful tool for analyzing your keyword selections, and the examples we’ve looked at in this post and the last really only hint at how useful the tool can be. Like most other keyword research tools, the more time you spend using it, the easier and more valuable it will become. Try it today and see what actionable insights you discover about your keywords. Be prepared, though, it can be addictive!

Don’t Overlook the Power of Local PPC Advertising

Friday, August 28, 2009 by Matt Chamberlin
If you’ve shied away from targeting your PPC advertising campaigns for local search because you want to reach as many potential customers as you possibly can, now might be the time to rethink your strategy. People typically use local search because they have a problem and they’re specifically looking for someone in a particular geographic area to solve it. Furthermore, according to SearchEngineWatch,
  • 54% of Americans use Internet and local search instead of phone books
  • 90% of online commercial searches result in offline transactions
  • 61% of local searches result in a transaction
Isn’t it time to reconsider local PPC advertising?

Ideal Candidates for Local PPC Campaigns
Localizing PPC ad campaigns can prove useful for local businesses that don’t want to attract customers outside the region they service. For example, if you’re a plumbing, heating and air conditioning company in Washington DC, you might create a local PPC ad campaign based on a 25-mile radius from your office location. Anyone in that area (as determined by the location of their ISP) who searches for your keyword phrases would see your ad; people outside your service area would not. So, you get in front of the most relevant prospects with a specific (and likely immediate) need for your services.

Localizing also can be useful for national businesses that want to target specific geographic locations. For example, if you’re national coffee retailer that wants to run a special PPC campaign just for the World Series champion’s hometown, you can do that through local targeting. Your special ad will only display on search results pages of searchers in that hometown or those who include that city in their search queries.

3 Ways to “Go Local” in Google AdWords
Google AdWords offers three ways for you to address a local market through PPC advertising: geo-targeting via campaign-level settings, geographically modified keyword phrases and managed ad placements within the Google content network.

Campaign-level settings. Probably the simplest and fastest way to target a specific location (or bundle of locations) for your PPC ad campaign is through the campaign-level settings that you provide when you set up your campaign. You can target the audience for your ad by country, state, city, distance from a specific map point (e.g., your company address) or a customized region that you specify. These settings will affect all ad groups within the campaign, so you might find it useful to set up different campaigns for different target locations.

Modified keyword phrases. Modifying the keyword lists in your ad groups to include geographic descriptors is an effective—if not tedious—tactic in local PPC advertising. The advantage is that your ads can entice people who have taken the effort to search specifically on location and seed keyword (i.e., they’re highly qualified prospects who quite likely will respond to an ad that targets their long-tail query).

The disadvantage is that generating the list of modified keywords (and quite likely modified ads and landing pages) can be tasking. For example, let’s say that you’re an Internet marketing firm located in Virginia, and you want to specifically target customers in Washington, DC. If your keyword list contained the phrase “Internet marketing,” you would need to add geographic descriptors in multiple ways to cover all the possibilities searchers might use in their queries:
internet marketing washington dc
internet marketing dc
internet marketing in washington dc
internet marketing in dc
washington dc internet marketing
dc internet marketing
internet marketing 20001
20001 internet marketing
internet marketing 20002
20002 internet marketing
.
.
.

While geo-targeting through campaign settings removes portions of a potential customer base, targeting through keyword modifications more assertively pinpoints prospects who stand a very good chance of becoming your customers.

Managed ad placements. The third way to take advantage of localized search is through manually identifying which content sites in the Google network you’d like your PPC ads to appear on. This tactic is particularly effective if there are certain sites in your community that your target audience frequents on a regular basis. These sites might include news sites, newspapers or magazines, sports sites or other highly trafficked sites—good places to advertise your local services.

Give Local PPC Ads a Try
If you haven’t tried out local PPC advertising, there’s no time like the present! As with all PPC advertising, you can start a campaign quickly and limit your spend to easily stay within your budget. Local PPC advertising can be more economical, too. Because the audience for your ad will be fewer in number than that of a US or global campaign, your CPC price will likely be lower. All in all, local PPC advertising just might provide the boost you need for your business.

Social Media Marketing or Viral Marketing...Which one is best? (Part 2 of 2)

Monday, August 10, 2009 by Matt Chamberlin
So It's been a couple weeks since Part 1, so just-in-case you need a refresh....check out Part 1 here

Okay, so as I stated in Part 1, Social Media Marketing and Viral Marketing can be very effective marketing strategies...BUT, effective execution and implementation can vary from company-to-company. Let's take a look at a couple examples:

---
    Company: Higher-End Manufacturer Car-Dealership

        Key Facts:
            - Currently they do NOT participate (not active) in any form of social marketing and/or viral marketing
            - Have an existing customer base of around 5,000
            - Roughly 25% of existing customers use their service department for recommended tune-ups
       
After initial analysis, their desired marketing-breakdown is as follows:

        Horizon 1: GOAL = To Increase Yearly Revenue
        Horizon 2: OBJECTIVES =
                    A) To Increase # of Cars Sold (Used & New)
                    B) To Increase the # of Customers Utilizing the Dealerships Service
                    Department for Scheduled Tune-ups
        Horizon 3: STRATEGY = Hmm, let's see...

Given the scenario above, what strategy(s) would better support their goals and objects:
            (A) Social Media Marketing?
            (B) Viral Marketing Campaign?
            (C) Both?
            (D) None of the Above? (....bet you're thinking right now; "man I miss school" :) )

---

Although many-professionals could prove to you that all-4 are correct...however, within the context of this discussion, I like (A); Social Media Marketing the best!

Here's why...

--
-SALES DEPARTMENT: The dealership currently has a pretty good size customer-base (approx. 5,000) to actively engage and leverage to assist them with their objective. Here are just a few-ways they could utilize social media:
 
            1) To Provide a conduit for these customers to share their POSITIVE                             
            buying experiences with the dealership
            2) To Provide a platform for the sales dept. team-members to communicate with their
            customers on a more regular basis and on a more personal level to strengthen
            relationships and keep them "top-of-mind"
            3) To Promote the upcoming new models and/or upgrades of existing models, etc...

-SERVICE DEPARTMENT: Again, given the size of their existing customer-base, the service-team could use social media to:

            1) Promote current service-specials
            2) Provide a platform for existing customers to share their POSITIVE service
            experiences
            3) Keep the customer informed/remind about service recommendations, recalls, etc...
--

Again, these are just a few tactics that could be utilized using social-media....and sure, could a Viral Marketing campaign be utilized as well, sure...but given the companies variables and the objectives we needed to fulfill, building a social-media presence first makes more sense.

 
***ACS Creative - Located in the Virginia, Maryland, and Washington, D.C. Area***

Put Twitter Search to Work for Your Business (Part 3/3)

Friday, July 17, 2009 by Matt Chamberlin
7 Practical Uses of Advanced Search Operators
What makes the search operators quicker to use than the Advanced Search page is that you can type them directly into the search box. You can also combine them in creative ways to find very useful information. Furthermore, Twitter Search lets you create ongoing searches that deliver results to your RSS feed reader (e.g., Google Reader) for review at your convenience.

Here are seven ways to use the Advanced Search operators to help your business capture useful information from the Twittersphere. Have fun experimenting to see what works best for your business!

(Note: Twitter Search is not case sensitive—you can enter everything in the search box in lowercase. In the following examples, the use of upper- and lowercase is only to improve readability.)

1. Eliminate “noise” from your search results
Often when you do a simple word/phrase search, you get back so many tweets that you can’t find the ones that are most useful to you. Excluding retweets (when users resend another Twitter user’s message) can help eliminate a lot of duplication. Simply search on the word/phrase and append –rt to your query:

“Internet marketing Washington DC” –rt

This query will return a list of messages that contain the exact phrase “Internet marketing Washington DC” but not any retweets of messages that contain that phrase.

2. Use hashtags to enhance your search capability
Hashtags are words or strings of letters and numbers that are preceded with the # symbol. Twitter users include a hashtag in a tweet to indicate that the tweet pertains to a particular subject grouping. Hashtags make it easy for you to search for tweets that might be applicable to a particular topic. By searching on hashtags instead of a simple term, you eliminate any tweets that might include the term yet not be relevant to the exact topic you had in mind.

For example, if your company runs a special event (e.g., the Virginia Web Designers Meet Up), you could start a hashtag (e.g., #VAdesignersMU) that everyone in the group can include in their tweets about your event. Then, to find all the comments pertaining to your group, you simply enter the hashtag in the Twitter Search box:

#VAdesignersMU

If you want to exclude any retweets, you enter

#VAdesignersMU –rt

If you just want to find comments (excluding retweets) from a certain date range, you can enter

#VAdesignersMU –rt since:2009-07-12 until:2009-07-16

3. Find tweets about your company
To find all the tweets that mention your company name, you might simply search as in the following example:

“ACS Creative” OR ACSCreative OR “Affordable Creative Services”

Using OR lets you check for several possibilities that people might use for your company name in their tweets. In this example, because acscreative is also our Twitter name, this type of search will return mentions as well as all the tweets we sent out and any replies to us. To find only the comments that mention your company and exclude those from you or to you, you can enter

“ACS Creative” OR ACSCreative OR “Affordable Creative Services” –from:acscreative –to:acscreative

4. View tweets to and from your competitor
If you want to monitor all the tweets to and from a competitor that’s on Twitter (e.g., Twitter name acmevisual), you can enter

to:acmevisual OR from:acmevisual


5. Find tweets that refer to both you and your competitor in the same tweet
If you want to find all the people who refer to your and your competitor’s Twitter name in the same post so that you can be sure to reply, you can search for

@acscreative @acmevisual

Note that when you enter terms consecutively in the search box separated by a space, Twitter Search returns all tweets that contain the first term and the second term (and so forth) somewhere within the tweet.


6. Start conversations with Twitter users who live near your business
Are you a local business that likes to connect with people in your community? Perhaps you’d like to invite newcomers to visit your business or even offer a special coupon or discount to new customers. Twitter Search provides two operators to help you discover Twitter users in your area to engage in conversation: near and within.

To see tweets from people in your area, you can enter something similar to the following phrase in the search box:

near:WashingtonDC within:25mi

Note that if your city name has two or more words, enter them without any spaces between words. You also can enter a zip code or airport code in place of the city name. Twitter bases its search on locality information provided by users in their profile.


7. Become a local resource
Twitter Search also lets you discover tweets that satisfy certain conditions—for example, tweets that ask a question, those that have a positive or negative tone and those that contain links. By answering questions in your industry area, you can engage current and potential customers, help your community and establish your business as a resource.

For example, we’ve found that people have lots of questions about pay-per-click (PPC) advertising. Here’s one way we can find Twitter users in our locale who have questions that pertain to that particular topic:

near:DC within:25mi “PPC ads” ?

This search would return tweets that contain the exact phrase PPC ads and ask a question, from people within 25 miles of Washington, DC.

You can use a similar tactic to find people who might be having a problem that you can solve [if they indicate so by including a frowny :( symbol in their tweet]:

near:DC within:25mi “PPC ads” :(


So, it's easy to see how you can quickly build some interesting search queries with the Advanced Search operators. Be sure to drop me a line about your successes!

Social Media Marketing or Viral Marketing...Which one is best? (Part 1 of 2)

Monday, July 13, 2009 by Matt Chamberlin
As a strategic graphic design and marketing agency, I get asked this question quite often by some of our best clients. And as someone who believes in the holistic approach towards online marketing / digital advertising...I tend to answer with the 'ol "well both...but like most marketing efforts, they have to be done with a purpose and they must be used correctly."

Let me expand a bit deeper....
First off - Yes, I'm one of those "your marketing needs to have a purpose" types. Whether collaboratively with those clients wanting to be involved (preferred method!!) or within our own creative group, I always start the marketing planning process by establishing (from the top-down) the:
 
Horizon 1: GOAL
Horizon 2: OBJECTIVE
Horizon 3: STRATEGY
Horizon 4: TACTICS
 
Soo....regarding Social Media Marketing and Viral Marketing, these are both effective marketing strategies (Horizon 3), that if they are applicable in supporting the marketing campaigns Horizons 1 & 2 (i.e. the campaigns goal and objective)...then they both can serve an effective purpose.

However, there's definitely a lot more to consider before we're able to jump head-first (I know, I know, I'm such a "buzzkill" (no pun intended :) )

In part 2, we'll take a look at some of 'em...Stay tuned :)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

...getting my feet wet

Thursday, June 18, 2009 by Lisa Pazmino
And here it goes...my first blog! This should be interesting. I honestly have no idea what to write about. I'm not a writer, I'm a graphic designer! Maybe I can tell you a little about myself...

Before graphic design came into my world, even from when I was little, I always knew I wanted to do something creative in life, but back then, I had no idea what my options were. I was also lucky to have parents that were supportive and not set on me becoming a doctor or engineer (seemed to be the hopes of a lot of my family members for their kids).

Once I got into the art program at Virginia Commonwealth University, I got a taste of all the different creative fields out there. I narrowed my interest into three: architecture, interior design & graphic design. In the end, I felt graphic design would allow the flexibility in creativity that I was looking for. Till this day, I have not regretted my decision :)

As I said before, I am not a writer, but I do think I am a "visual writer". I have to be able to say, visually, anything and everything about a client, what they represent, what they are trying to portray, displaying a certain mood, all with color and graphics...which can be very challenging at times. It would be easier to write, "I'm professional laundry service but different from others because i have a coffee shop and bar downstairs" vs. coming up with a logo that would portray all that.

Here at ACS Creative, I never know what kind of project I am going to be working on and/or what kind of industry the client is in. There is always something new. This helps keep design fresh and challenging. Keeps the mind working! :)

Wow! I wrote a lot. I guess this blogging stuff isn't so bad ;)





What Effective Graphic Design REALLY is...Part 2 of 2

Thursday, May 28, 2009 by Matt Chamberlin
continued from part 1....

So I left the last post stating that the tools that marketing and sales need to be effective is where professional graphic design comes in. Allow me to go expand....

Effective Graphic Design conveys your marketing efforts in a clear, concise, and pleasing manner to its viewer (i.e. customer, investor, employees, industry, etc..).

Effective Graphic Design links your companies strategic mission to your audience. Whether it's your online marketing (or digital marketing) or more traditonal marketing methods, it will deliver YOUR solution in a way that best fits your audience.

Effective Graphic Design helps your salesforce deliver value-creating materials, insight, and thought to your potential customers.

And finally, Effective Graphic Design helps to establish your companies credibility, value, and trust with your customer.

Don't let all of your valuable time spent on strategic marketing and sales efforts go to waste, by poorly designed communication tools.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

What Effective Graphic Design REALLY is...Part 1 of 2

Sunday, May 24, 2009 by Matt Chamberlin
As one of our Creative Director's here a ACS Creative, I get to talk to clients a lot about marketing, sales, graphic design, and how they all fit together. More specifically sometimes, the important role graphic design plays in their marketing and sales efforts.

(I like to keep things simple, so excuse my rather "simplistic" definitions)

Marketing tactics (both online/digital and traditional) should help a company position itself to the marketplace. It should identify WHO it helps, WHAT problem it solves, and HOW it will benefit you....which, if done effectively, will help build awareness to the marketplace and hopefully create leads for its sales force.

Sales tactics should help position the companies product or service to the specific customer. It should help provide awareness to potential problems (known or unknown by the client) that your product or service helps to solve.

The effective tools needed to assist (both marketing and sales) is where professional graphic design comes in......(Stay tuned for part 2, when I expand a bit more)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 2 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
...continued from Part 1

How Your Company Benefits
Besides simply spreading out the writing workload, team blogging provides several other benefits to your company:
  • High-quality/low-stress posts: Writers have more time—and less pressure—to deliver a steady supply of fresh perspectives and in-depth content
  • Opportunities for non-writers: There’s more to producing a top-notch blog than just writing posts, and you can share all the other blog duties (design, planning, scheduling, commenting, promoting, project management) among non-writing members of your team to involve more people. I especially like this one as you really get to see the creative side of folks.
  • Morale building: Being part of an important PR and marketing initiative that enhances your company image and delivers tangible results brings people together and builds camaraderie and morale through working toward a common purpose—and besides, it’s just fun
  • Opportunities for press coverage: Especially when you start a blog to launch a new product, your posts build excitement and provide fodder for new press stories
  • Flexibility: Depending on the size of your team, you can schedule bloggers for specific days of the week, month or quarter or make them responsible for a week at a time—whatever works best for your company and your team
  • Coverage for vacations and illness: Rather than skipping a post (or two or three) when your writer is away from the office, you can schedule around vacations or illnesses and keep your blog alive and well, creating a seamless experience for your readers
Executed wisely, team blogging offers significant advantages to both your readers and your business. If you haven’t given it much thought up to now, you might find the team approach to blogging is a refreshing alternative for your readers and your staff. After all, summer vacations are just around the corner.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***


Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 1 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
You might have noticed that several of my colleagues contributed posts to the ACS Creative blog over the past several weeks, and maybe that gave you an idea:

“Hey, we could do that and really spread the blogging workload around!”

While that’s certainly one benefit of team blogging, it only seems appropriate to highlight some of the many other pluses that come into play when you decide to give team blogging a try.

How Your Readers Benefit
First and foremost, you need to think about the benefits to your readers—presumably, your target audience of customers and prospects. How will their experience improve? Will your readers welcome a broad selection of writers and topics vs. a single voice? If you have a loyal following already, how will they handle the change? Fortunately, from a reader’s perspective, the benefits of team blogging usually outweigh any potential drawbacks.

One of the key reasons for writing a company blog is to reach out and build relationships with your target audience. And team blogging helps you do just that—in fact, many times over because the variety of personalities, perspectives, experiences and points of view that your blog can include will appeal to a wide variety of readers. For example, if your company produces technical products, some of your readers might be very interested in getting the inside scoop on the nitty-gritty, technical details and capabilities of a product, while others might seek basic how-to information about using the product, and still others might want only high-level news and updates. By including writers that regularly address these different viewpoints, you’ll attract and satisfy a broader audience than you might reach through one writer alone.

Another big plus of team blogging is that by involving numerous writers with specific strengths or specializations, your readers get the best knowledge and expertise your company has to offer.

Here at our Ad Agency we have many talented folks. Most all of the designers have formal training in graphic design and/or website design....however, most of the folks in our creative group have further nurtured their skill into becoming experts in digital advertising and online marketing. Sharing their knowledge, with their unique creative perspective is of priceless value for us and for some of our clients.

Another example would be, large companies that produce many product lines (e.g., Microsoft comes to mind) often organize their blogging efforts around a network of team blogs that address individual products or product families. The benefit to readers is in-depth knowledge from a team of passionate experts with a vested interest in the product they’re writing about.

Finally, using a team of writers means your blog will be updated more often, which results in a livelier, more dynamic experience for your followers (not to mention better traction with any of your online marketing and/or search engine efforts). Maybe your readers have requested more frequent posts from your company, but you don’t think your current blogger has the bandwidth to supply them and complete his “real” job as well. By taking a team approach, you can satisfy your customer wishes and inject additional energy into your blog without overwhelming any single member of your staff.

Stay tuned for Part 2 (where we explore further benefits for your company)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Interview with Jill Artman Boehm

Wednesday, April 29, 2009 by Michelle Lana
Next up from Team ACS is Jill Artman Boehm, Art Director/Graphic Designer and an awesome Catalog Queen. From brochures to catalog production to logos and identity, Jill brings compelling designs to the table and always delivers high quality work that exceeds expectations.

1. What do you most enjoy about being a graphic designer?


I enjoy the constant changes that occur during any given week. I might work on a logo, a brochure, a tradeshow booth and a website. It keeps your "design mind" fresh and it challenges you to come up with new ideas.

 

 

2. Can you tell me a little bit about yourself and how you got started in graphic design?


I have always liked ads and advertising. One of my earliest memories is of getting a scrapbook for Christmas when I was five. I drew a few pictures but it is mostly filled with ads from magazines. I picked out anything that was interesting or really eye-catching. The Speedy Alka-Seltzer ads were a big favorite of mine.  I always knew I wanted to be an artist of some kind. When it came time to go to college, I picked the Art Institute of Fort Lauderdale. Partly because of the weather (I grew up in Indiana) and partly because they have extensive training in Advertising, Typography, Design and Photography.

 

 

3. What is the most challenging part of your work and can you share a project that you are working on right now?  


The most challenging part of any design is interpreting what the client wants and needs. We worked with an established hair salon in Virginia who was moving to a new location. Their signage on the overhang of the shopping center had to match the others in the center, so it didn't really match the design aesthetics we had created for them. When they moved in, a lot of their clients didn't know they were open because the windows were tinted and it didn't look like the space was occupied. We created a look that matched their aesthetic and created collateral materials to support that aesthetic. The window design incorporated their logo, the website and phone number and we used part of the brick wall to showcase photos of the inside of the salon to show how beautifully renovated it was on the inside. Now the eye-catching graphics make people stop and take note of what they had to offer.
 



 

4. How do you stay creative when you are working under pressure?


This business is all about deadlines. Sometimes those deadlines can create stress but sometimes they can spark a great idea. It is hard, but you have to stay focused on the end product. I work on a sportswear catalog project that is several months long and has many different aspects and variables. You have to make a schedule and delegate different tasks associated with the project, all the while keeping your vision for what the end product will be.

 


If you have any questions or if you would like Jill to work on your next project, please do not hesitate to give Team ACS a call! You can visit us at www.acscreative.com.

...Next up will be Ed Ruff for our Thursday interview. Stay tuned!


Design Challenges

Monday, April 27, 2009 by Cynthia Sheppard
I don't think success is quantitative— it's an art form to keep yourself satisfied with your own work, and it's less about money, fame, or winning than it is about balance and perspective. 

 

Outside the office, I've entered illustrations into two art annuals this year and both books rejected my work. You'd think that might be discouraging (ok, maybe it is just a little), but it really made me want to try harder. In fact, I ended up so inspired that my next piece went on to receive multiple awards, has been published in two magazines, and got me a nice letter from the editor of a third art annual saying "You really need to enter this in our book!" 

 

Engaging in healthy competition is one of the best ways I've found to keep my designer fire burning, no matter what the outcome. And there's been no shortage of that at the Fairfax office lately. This morning I finished up a "rehash" design comp for a data management company's website that will be reviewed alongside an upcoming new design from my cohort Michelle.

 

Website Design - ACS Creative

 

Several designers at ACS Creative have been working with the folks who brought us this site for a few weeks now and they've picked Michelle's designs every time. Michelle is a fantastic designer it's no surprise these guys were hooked on her aesthetic after the first comp. In the end it doesn't really matter whose design they pick, as long as it's best for the client— but like with the art books I've really enjoyed the extra push to work hard.

And speaking of Michelle - she's interviewing everyone at ACS Creative Fairfax this week to make personality profiles for the blog... this could be an antidote to people like Matt not knowing how awesome the Fairfax graphic design team is.

Who We Are and What We Do

Monday, April 27, 2009 by Michelle Lana
Since we are on the subject of "getting to know our team", I think conducting an interview is the most common way to gather information and give insight on a particular subject/person or even use it as a way to promote campaigns and businesses.

Today’s employment market is demanding that if you interview, you MUST stand out from the crowd. An interviewee's own words is significant so the public can fully understand the person's causes and passions.

I have always wanted to be the interviewer and here at the ACS Creative Blog will be my chance to do so. I want to be the first to step in and conduct a couple of interviews and put the spotlight on team ACS! (Note to Team ACS: No worries, I'm only going to ask a couple of questions about your career and the steps you have taken to be in the graphic design field, a little nervous aren't we?).

I'm going to be posting interviews this week so you can get a sneak peek and learn about our talented and creative group.

Who's Coming Up:

ACS-Cynthia1. Tuesday: Cynthia Sheppard - Website Designer Genius and an awesome Fantasy illustrator/graphic designer

2. Wednesday: Jill Artman Boehm - Catalog production marketing queen Machine and an awesome graphic designer and web designer

3. Thursday: Ed Ruff - Creative Director for ACS Creative and a great speaker, handles all of the ACS graphic design team in Fairfax Virginia, online marketing and internet marketing

4. Friday: Ben Traynham - A truly awesome web designer, html email and logo king dude, online marketing guy and graphic designer

5. Monday: Marc Gagarin - A hip and cool graphic designer, Mid-Century Modern Furniture collector and online marketing guy and web designer


More interviews to come so don't forget to come back and stay tuned......
 

Getting to Know My Fellow Team-Members!

Saturday, April 25, 2009 by Matt Chamberlin
Okay, so I'm a bit embarrassed to admit it, but I'm sure I'm not the only one......NO, I don't know my fellow team-members as well as I should! Okay, now I feel better! Moving on....

We here at ACS Creative have started the process to open-up our blog to all of our team members (who BTW are the most talented Graphic Designers, Web Designers, people in general in the Virginia, Maryland, Washington DC area). So as they posts are beginning to trickle-in....I'm fascinated by what I'm learning.

Take Cynthia for example, I've seen her web design and graphic design work, and while she's one-of-a-kind in those disciplines....specifically, I had no idea just how talented her Illustration work is (you gotta check it out)...all I can say is WOW!

The best part is, I know that this is just the beginning of my on-going adventure in reading and learning more about my fellow ACS Creative group members.

So Cynthia, all I can say to you (and of course Ed, you too) is.....GOOD STUFF!!

Why I'm Blogging...

Friday, April 24, 2009 by Cynthia Sheppard

Writing this introductory blog entry, I'm experiencing a rush of panic. I feel like I just got handed the keys to someone's shiny new Camaro. I'm no stranger to driving cars, but with a history of flat tires and bad brakes, this is totally different. The training wheels are off. This V8's got power, and the owner has trusted me to know how to use it.

 

"One Designer's Perspective" is my 5th or 6th blog. It's really hard to keep track of all the blogging I've done since my first foray into the blog-world in 2002— That was LiveJournal, and believe it or not I still use it. After that came MySpace in 2004, followed by DeviantArt, Facebook, and a section on my personal illustration website sheppard-arts.com I call "Cynthia's Current Rambling." All these blogs have served different purposes, whether it was for humor, to keep in touch with friends or promote my personal artwork.

 

But this is different. Those were 'starter blogs.' This is the OFFICIAL ACS CREATIVE COMPANY BLOG. A blog that carries with it some... responsibility.

 

I've spent some time trying to figure out why anyone would want ME to be a voice for their graphic design firm. They say they want the personality of the designers to show through, and I think that's really cool of them. I think it's the kind of transparency people want in a company these days. But while I have a great phone voice and my design skills keep me gainfully employed here, I have a tendency toward blunt honesty, sarcasm, and speaking out of turn. So we'll see how that works out. At least they have Matt, the creative director in the Sterling, VA office administrating. And he's a nice guy.

 

Then I was wondering, now that I have this new ability to talk about my company and my job, what the heck should I write about? Who would want to read this, and why?

 

So I decided I'll write about what I know: Being a designer. Who might want to read it? Maybe you're looking to become a graphic designer in the DC/Metro area, and you want to know about what you're getting into. Maybe you're a client and you want to know what goes on behind the scenes. Maybe you're bored at work and tired of reading Failblog and FML all day (although there may be similar content here, if it passes through Matt). No, I have stories, both good and bad, and you can take what you want from it.

 

Lastly, if we meet our office blog quota, our creative director Ed says we can paint the walls and get some new lights and stuff in here. And that would be sweeeet.

 

Till next time - I'm Cynthia Sheppard, a graphic designer at the Fairfax, VA location of the most super-awesome full service marketing firm in the DC area - ACS Creative. 

 

Welcome to "One Designer's Perspective."

Conversational Marketing—140 Characters at a Time

Monday, February 9, 2009 by Matt Chamberlin

“What are you doing?” asks social-messaging/micro-blogging service Twitter. And you have 140 characters (max!) in which to answer and send a real-time update (called a tweet) to your followers and the Twitter community at large.

Twitter What Are You Doing Screen

“What? Why would anyone care?” you might be tempted to ask in return. “How can such a tiny bit of information possibly help me market my business? I don’t get it!”

The KISS Principle at Work
Twitter is astonishingly simple to use, and perhaps that’s the fundamental reason why the service has caught on so well with consumers and business men and women alike (current statistics show that 4 to 5 million people are using Twitter). Of course, the fact that you can send and receive updates via your favorite browser, email, IM client and your cell phone doesn’t hurt either.

From wherever you are, 24/7, you can quickly reach out to your audience to direct attention to good news about your business in a casual—or official—way. It also means that you can monitor the conversations that are taking place about your company, products and services; respond to specific queries; solve customer problems and altogether put a very human face on your business.

How Much Is 140 Characters?
Surprisingly, 140 characters lets you report more than you might think! To put that character-count in perspective, here’s what 140 characters looks like in the context of some familiar messages:


I pledge allegiance to the flag of the United States of America, and to the Republic for which it stands: one Nation under God, indivisible, with Liberty and Justice for all. (Pledge of Allegiance)


Four score and seven years ago, our fathers brought forth upon this continent a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal. (Gettysburg Address)


My fellow citizens: I stand here today humbled by the task before us, grateful for the trust you have bestowed, mindful of the sacrifices borne by our ancestors. (President Obama’s inaugural address)


And if that’s not enough, to help you out with Web site addresses (which can be very long) for links you might include in your post, you can use a service such as TinyURL to free up more characters for your message.

What Can You Do in 140 Characters?
You might be surprised at the power 140 characters can give you. Since Twitter’s launch in July 2006, businesses have devised all types of uses for the service, working within the 140-character limit. For example, you might

  1. Provide pointers to interesting articles you’ve read: “Found a great article on trends in Internet marketing, Washington DC, at www.somewebsite.com”
  2. Answer a question: “Yes, we can help you redesign your Web site so you don’t lose your Google PageRank”
  3. Ask a question of your audience: “What do you think are the advantages of working with local Maryland graphic designers?”
  4. Announce an event: “ACS will speak at the Virginia Web Designers user group next Thursday—hope you can join us!”
  5. Connect with people offering special skills that can help your business: “We’re looking for an experienced PHP programmer for a special project”
  6. Test something: “I need your help! Check out www.somewebsite.com and let me know how it looks in your browser”
  7. Respond to a dissatisfied customer: “Thanks for letting me know about this problem. I’ll direct-message you with more details about what to do next”

Convinced Enough to Give Twitter a Try?
If you’re intrigued enough to give Twitter a try, you’re in good company. Numerous businesses report excellent results from the time they’ve invested in developing a Twitter-driven community. Here’s how some well-known businesses use Twitter:

  • H& R Block (@HRBlock)—provides lots of good tax information to all who follow them
  • Zappos (@Zappos)—provides insights into one of the most customer-centric companies on the Web
  • Comcast (@comcastcares)—a leader in providing customer service and support—they don’t post, but they listen deeply and respond immediately to customer concerns
  • Baskin Robbins (@BaskinRobbins)—a favorite and open to customer suggestions
  • Dell (@richardatdell)—puts a human face on one of the largest technology companies in the US
  • JetBlue (@jetblue)—known to add flights when Twitter customers express the need


What do you have to lose? It costs you nothing (right now) to start a Twitter account, listen in, provide insights about your industry and start to build a community around you and your business.

Besides inviting your current customers to follow you, you can use Twitter’s search function to find like-minded people who will understand and value what your company has to offer. And who knows, maybe the relationships you build today through Twitter conversations will convert to valued customers who trust and evangelize your brand.

So, what are you doing—right this minute? In 5 minutes or less, you can let the world know. What are you waiting for?
 

3 Steps to Successful PPC Advertising

Friday, January 16, 2009 by Matt Chamberlin

So, you’ve decided to give pay-per-click (PPC) advertising a try. Now what? Just sign up for Google AdWords, pick a few terms that you use to describe your products and services, enter your bids and ad text and wait for the leads and sales to roll in. That’s pretty simple!

Although that’s one way to approach PPC advertising, chances are you won’t meet your desired outcome—and you might spend a lot of money in the process for very few results. What’s a more sensible, effective way to approach PPC advertising? Read on …

Step 1: Seek Out Search-Effective Keywords
You might think that you know the terms that people use to find products and services like the ones you offer. But, do you really know for a fact which terms and variations bring in high traffic and which ones people don’t use at all?

For example, it seems obvious that a business in the greater Washington, D.C. area that’s looking for a local company to help it with traditional and Internet advertising would naturally search on advertising agencies in washington dc. But according to Google data, people search on all kinds of related terms:

  • advertising agency washington dc
  • advertising companies dc
  • advertising firms dc
  • advertising services dc
  • ad agencies washington dc
  • print advertising dc area
  • washington dc internet advertising

The variations can be astounding! You might be surprised to find out that the terms people actually use to find businesses like yours are quite different from the terms you think they use.

Fortunately, it’s easy to discover the most search-effective terms for your PPC campaign. The free Google AdWords Keyword Tool lets you view the average search volume per month for your suggested (and related) terms based on Google data from the past 12 months. You can quickly determine whether you’ll get more traffic from ad agency washington dc or washington dc ad agency, for example.

Step 2: Create Specific, Focused Ads
Writing effective ad copy for a PPC campaign is an art, and many companies turn to professional copywriters for help. Not only do you need to follow Google’s guidelines for content and format to the letter, but you also need to make sure the ad will appeal to your target audience and compel them to click through to your landing page.

In a PPC ad, you have just four lines of text to work with:

  1. A title (at most, 25 characters, including spaces)
  2. A line of ad copy (at 35 characters)
  3. Another line of ad copy (at 35 characters)
  4. A display URL (also 35 characters max)

It’s a good idea to include the target search term within your ad because that makes the ad more relevant to exactly what the person is searching for. For example, if a potential customer searches on ad agency washington dc, he’s more likely to click an ad that addresses that specific criteria. The more focused you make your ad for a particular term, the better chance you have of a searcher clicking your ad over competing ads that appear on the search results page.

Something like this ad might be a good starting point for a baseline test:

Full-Service Ad Agency                    [22 characters]
Washington DC, Virginia & Maryland:     [35 characters]
Inspired Web/print/multimedia ads        [33 characters]
www.AffordableCreativeServices.com    [34 characters]

Step 3: Sync Up Your Landing Page
The third component of any PPC campaign is the landing page: that is, the page of your Web site where the searcher will end up after clicking your ad. Perhaps contrary to what you might think, sending the searcher to your home page is not necessarily the best tactic. Instead, send them to a custom landing page that’s in sync with both your ad and your target search term, and is effective in motivating the searcher to take action. You can then track these “conversions” to help you measure just how successful your keyword–ad–landing page unit is over time.

What makes a good landing page?

  • Keep it simple, short and relevant
  • Provide unique content that engages the searcher
  • Keep it in sync with what your ad promises
  • Prominently display and use the targeted search term
  • Provide a form, something to download or a link to additional information that will convert the visitor from a searcher to a qualified lead—or paying customer—for your company

Google calculates a landing page quality score for the landing page of each search term you target to encourage advertisers to provide optimal search experiences for searchers—not to mention better results for you and Google. Creating high-scoring landing pages benefits you by lowering your costs per click and improving your ad positions.

 More Than Meets the Eye
Although there’s more to PPC advertising than you might think at first glance, approaching it with a well-thought-out strategy and deliberate testing will help you reap the rewards it can offer.

 Not enough time to do it right? Consider hiring a company that specializes in managing PPC campaigns. The expertise and project-management services a good company provides lets you stay focused on what you know best: your business.

In Pursuit of (Blog) Health and Vitality!

Wednesday, December 17, 2008 by Matt Chamberlin
In theory, a blog is just a series of short essays (called posts), bolstered by links and comments. In practice, a healthy, vital blog is so much more and can play the central role in your company’s conversational marketing efforts. What makes a blog healthy and vital? It’s all about what you do with those posts, links and comments.

Your Posts: Relevant, Compelling, Unique Content
You know your customers and potential customers better than anyone else does, so put yourself in their shoes: What are the specific problems and concerns they face that your company is an expert at solving? That’s precisely what you want to write about in your blog (along with other types of content) and constitutes the first of 4 steps to create content that your customers can’t pass up:

    Step 1: Deliver content that others will find useful and valuable. In addition to writing about thorny problems and solutions, consider discussing answers to frequently asked questions, market news or trends, outstanding books or products, notable people in your business or industry, interesting research findings, relevant articles or Websites that your customer base will find useful—you get the idea.   

    Step 2: Say it in a way that draws people in and evokes conversations. Remember that your goal is to drive human-to-human connections, so by all means use personal, conversational language (second-person “you” vs. third-person “he, she, it, one”) and active voice (“Virginia Web designers create the best Websites” vs. “the best Websites are created by Virginia Web designers”).

    Step 3: Post new content regularly to keep people interested and coming back for more. While there’s no magic frequency that will guarantee vitality for your blog, most blogging experts agree that the regularity of your posts makes a big difference in building community and sustaining readership. Whether you’re posting daily, 3 times per week, weekly or bi-weekly, be consistent. People are counting on you!

    Step 4: Make sure people can find your content. You can write the best content in the world, but if no one knows about it or they can't find it, you’re out of luck. Be sure to get the word out through traditional channels (e.g., email invitations, a press release), as well as by reading and commenting on other related blogs, using social media channels and optimizing your content for search (SEO).

Link, Link and Link Again
One of the attractions of blogs is the ability for readers to discover and explore other valuable, related information from your posts. Don’t deny them that service—and it is a service that demonstrates your commitment to helping them find the information and solutions they need. Include links to other posts within your blog, as well as links to other blogs, articles and Websites they might find interesting and useful.

A Few Comments About Comments

Comments provide a hefty dose of vitality to any blog and often supplement the information you share in your post with additional useful content. A healthy blog provides the opportunity for people to easily communicate with each other as well as with you, the blogger.

Yes, it takes time and effort to get people to comment in the first place, and it also takes energy to keep up with the comments once they start coming in. But the investment is worth it. I'll close this post with 5 tips to help you get the conversation going and keep it going:

   1. Read other blogs and leave thoughtful, valuable comments on a regular basis. Not only will your reputation as a trusted specialist grow, but others will return the favor in your blog.
   2. For the same reason, rate and recommend rich media content, articles and books that you’ve found valuable on social media sites such as YouTube, Digg, deli.cio.us and StumbleUpon.
   3. Get active on Twitter and tweet about useful information—including your posts or a comment on a post.
   4. Participate in relevant communities on LinkedIn and Facebook. In short, the more actively you participate in conversations, the more conversations will come back to you and your blog.
   5. Consistently encourage and invite your readers to leave their comments about your posts. For example, what have I left out of this list of conversation-generating tactics? Be sure to leave a comment and let me know the best way you’ve found to get a dialog going with your customers.

Be Part of the Conversation

Tuesday, December 2, 2008 by Matt Chamberlin

con ver sa tion n. oral exchange of sentiments, observations, opinion, ideas

What Is Conversational Marketing?
At the heart of conversational marketing is (not surprising) conversation. And what that means to your company’s marketing strategy is simply this: People are exchanging sentiments, observations, opinions and ideas about your brand, your products and services, your competitors and their products and services independently of the “official word” you or they might be broadcasting through traditional marketing channels. Is that reason enough to join the conversation? You bet.

A Bit of Background
The term conversational marketing derives from The Cluetrain Manifesto, a Website (and later a book) put forth by Christopher Locke, Rick Levine, Doc Searles and David Weinberger almost a decade ago to address the impact of the Internet on the marketplace and the way people and companies do business:

"A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies."

This collection of 95 theses (the first of which, Markets are conversations, coined the conversational marketing term) provided an outline of the way people expect to interact with brands and companies before, during and after they do business with them—if they do business with them at all—made possible by emerging new Web technologies. At the time, Cluetrain sounded a loud wake-up call to companies about how their marketing practices had to change to serve a new breed of customer.

Still Relevant Today?
Absolutely—if not more so. Pushing out messages in an anonymous, one-to-many manner (think advertising) simply isn’t enough. Your company must listen, learn and participate authentically and personally in the marketplace conversations about your products and services—in both the online and offline communities that your customers and potential customers frequent.

So, How Do You Jump In?
You don’t. Too many companies have taken a top-down approach of picking the conversational marketing activities they want to participate in only to find out (often too late) that their customers don’t go there. Instead, take the bottom-up approach: Find out first what types of social media (if any) resonate with your customer base, where the conversations happen and what the expectations are; then, dip your toe in the water rather than cannon-balling it your first time out.

Examples help, too. In A List of Social Media Marketing Examples, blogger Peter Kim provides a directory of 324 companies that have incorporated conversational marketing techniques into their marketing strategies. The variety of companies and examples in this list is a wonderful resource for witnessing new marketing techniques in action and accelerating your learning curve.

And last but not least, I invite you to interact with me here at Affordable Creative Services, as we add to the new marketing conversation through our Top of Mind blog. ACS Creative began as a creative group for Washington, D.C. customers 20+ years ago, so we understand traditional marketing pretty well. We grew up as a Virginia Web design company, and now we’re up to our elbows in conversational marketing. We welcome you to ride along as we work up to a full-blown plunge! Let us know how we’re doing.