When it comes to conversational marketing, listening in on what people are talking about with respect to your products and services, your company or brand, your competitors and your industry is crucial so that you can enter the conversation in a meaningful way. Micro-blogging platform
Twitter provides a great way to do just that through its
Twitter Search function.
What Is Twitter Search?Twitter Search is a real-time search engine that lets you sift through the millions of tweets (i.e., 140-character messages) that users post every day to find just the ones that meet the criteria you’re interested in. Although several alternative real-time search engines are available that you can use to search Twitter (
Twazzup,
Collecta and
Scoopler come to mind), Twitter Search is a straight-forward and easy-to-learn application that can provide useful results for all types of businesses.
Let’s take a look at some of the things you can find out through Twitter Search.
Type and ClickOne of the great things about Twitter is you don’t have to have an account (but why don’t you?) to take advantage of the search capability. When you go to
Twitter Search, you get the following Web page:

As you do in other search engines, you enter a word or phrase in the search box and click Search. In response, Twitter Search returns a list (in reverse chronological order) of all the tweets that contain your search phrase.
Unfortunately, sometimes such a simple search will yield a lot of irrelevant and duplicate tweets that might not be useful for your purposes. Fortunately, though, Twitter Search offers two ways (the
Advanced Search page and the
Advanced Search operators) to refine your search to get more meaningful results. This week we’ll look at how to use the Advanced Search page; next time, we’ll look at how to use the Advanced Search operators.
Advanced Search Page—Powerful and Easy to UseTo the right and below the search box on the Twitter Search page, you find the link to the Advanced Search page. Don’t be put off by the word
advanced! In a very user-friendly way, Twitter Search lets you construct a search query that will filter out tweets you don’t want and pinpoint what you do. Through the Advanced Search page, you can craft the type of results you want returned based on words, people, places, dates, attitudes and links included in the tweets.
Words. Pertaining to words, all the typical search options that you’re accustomed to working with are available (all words, exact phrase, any word, omit words), plus you can search on hashtags (special groups of tweets) and indicate the language(s) of the tweets you want to view.
For example, let’s say you’re a plumbing, heating and cooling business (Acme Plumbing & Heating) and you want to monitor consumer buzz about non-solar hot water heaters. (Yes, you probably refer to them as “water heaters,” but consumers likely call them “hot water heaters.”) To see all the tweets written in English about hot water heaters that aren’t solar, you fill in the form like this and click Search. It’s that easy!

You also might want to keep track of activity related to a particular
hashtag group—for example, #plumbing (or #heating). You simply enter
plumbing (no # sign) in the
This hashtag box and click Search. You’ll get all the tweets that have been tagged with #plumbing in the body of the message.
People. The People options let you look at tweets
from a specific Twitter user,
to a specific Twitter user or that reference a specific Twitter user. How might you use these options? Again, let’s consider the plumbing, heating and cooling example.
Suppose you’d like to monitor what a competitor, AcmeHVAC, is doing on Twitter. You can, of course, follow AcmeHVAC (unless they block you) and try to catch all their tweets, but using the People search options is much easier. Enter
AcmeHVAC in the From field and you’ll get all their tweets; enter
AcmeHVAC in the To field and you’ll see what people are contacting them about. Enter
AcmeHVAC in the Referencing field and you’ll see tweets that refer to AcmeHVAC somewhere within the message.
Places and Dates. The Places and Dates fields let you filter tweets by location (based on information from Twitter users’ profiles) and specific dates. These fields are useful for your business if you want to find conversations occurring within your particular service area (e.g., near Washington, DC; within 25 miles of Richmond, VA) or to review what people talked about during a specific time period (e.g., winter months vs. summer months). When you combine these filters with some of the other search options, you can gather insightful information for your business.
Attitudes. In the Attitudes section, Twitter Search lets you filter tweets based on the inclusion of a smiley-face or frowny-face emoticon or a question within the tweet. This feature can be quite useful if you want to find all the people making positive (or negative) comments—or those who have a question—about you, a competitor or a particular topic.
For example, Acme Plumbing & Heating might want to find people who have questions about air conditioners so that they can strike up a conversation and offer advice. All they have to do is enter
air conditioners in the
This exact phrase box in the Words section and select the
Asking a question ? checkbox in the Attitudes section.
Other. You can use the
Containing links checkbox to find tweets that contain one or more links. For example, you might want to determine the links that competitor AcmeHVAC shares with Twitter users. To accomplish that search, just enter
AcmeHVAC in the From field of the People section and select the
Containing links checkbox.
What Can Twitter Search Reveal to Your Business?From these simple examples, you can begin to see the sophisticated queries that you can build using Twitter Search capabilities. And the Advanced Search page is just the beginning. Next time, we’ll take a look at how you can even better monitor the conversations people are having about you and your competitors on Twitter.