Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 2)

Sunday, October 4, 2009 by Matt Chamberlin
In Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 1), we started to look at some of the actionable insights that the Insights for Search tool helps you formulate about your keywords. This time, we’ll take our examples a few steps further to explore additional features of the tool.

Setting the Stage
Recall that for the sake of our examples, you own a plumbing, heating and air conditioning company in Maryland that serves the Washington, D.C. metropolitan area. Some of the keywords you target include
  • hot water heater
  • gas water heater
  • electric water heater
  • tankless water heater
Last time, we explored the search volume pattern for these terms from January 2004–present (remember “tankless water heater” came out on top?), and we took a look at the top related searches and rising searches for the “tankless” term. Last, we compared the long-term data with that from the most recent 12 months. Now let’s explore what happens when we filter the search data on geographic location and see what kinds of additional insights we get.

Filtering Data by Geographic Location
Filtering by geographic location lets you see search data from specific regions you serve vs. the whole nation (or world). The only drawback in using this feature is sometimes Insights for Search doesn’t have enough data to analyze, and you don’t get any results. So to see how this feature works, let’s compare results from the past 12 months for the more general term “water heater” for the Washington, D.C. subregion vs. the nation at large. Here are the results.


Top and Rising searches for water heater, DC, past 12 months


Top and Rising searches for water heater, US, last 12 months

Top searches seem to be fairly consistent for DC and the nation, but Rising searches are notably different. Local rising searches center on Rinnai, while nationwide, there’s growing interest in Navien, hybrid, vertex and thermocouple water heaters. So you can use this information to see what’s hot today for your region and what might become hot down the road.

To decide whether to add “navien water heater” to your keyword list, you can use Insights for Search to find out where in the U.S. the interest is high. To do that, you can use the tool to produce a heat map of the U.S. for the “navien water heater” term, which uses color to indicate relative search volumes for each state: Darker colors indicate higher relative search volume. Here’s the heat map that Insights for Search generates for “navien water heater.”

Heat map for navien water heater, US, last 12 months

Because neighboring Virginia shows a high search volume index for “navien water heater,” you might decide to add the keyword to your PPC campaign and test how it performs over the next few months. Similarly, you could check out some of the other terms in the national list to see whether they might be good options for your region as well.

Add Insights for Search to Your Keyword Research Toolkit
Insights for Search is a powerful tool for analyzing your keyword selections, and the examples we’ve looked at in this post and the last really only hint at how useful the tool can be. Like most other keyword research tools, the more time you spend using it, the easier and more valuable it will become. Try it today and see what actionable insights you discover about your keywords. Be prepared, though, it can be addictive!

Fine-Tune PPC Keyword Selection with Google Insights for Search (Part 1)

Saturday, October 3, 2009 by Matt Chamberlin
At the heart of any PPC advertising campaign are keywords, and finding the most relevant and productive keywords for your customer base needs to be an ongoing process for your business to ensure that your ads get in front of the people most interested in seeing them—and at the most opportune time.

But search habits and patterns can change over time, and keywords that performed successfully for you last year might not produce the same results today. Likewise, effective keywords in one region you serve might return lackluster results in another. Fortunately, help is at hand to make staying on top of your keyword strategy easier. Google Adwords’ powerful (and free) keyword research tool, Google Insights for Search, provides valuable data to help you analyze, refine and grow your keyword lists.

In this post, we’ll look at what kind of tool Insights for Search is and introduce an example to see how it works. Next time, we’ll look at additional features of the tool.

What Is Insights for Search?
Insights for Search is a tool that analyzes Google search data to compute the popularity of search terms relative to the total number of Google searches over time. The tool lets you see trends, top searches, related searches and searches that are rapidly gaining in popularity. You also can compare search trends across multiple terms, vertical markets (categories), geographic locations and time ranges. Let’s look at a few simple examples to see how you can use the tool to refine your keyword strategy.

What Can Insights for Search Help You Do?
Suppose that you own a plumbing, heating and air conditioning company in Maryland that serves the Washington, D.C. metropolitan area. Some of the keywords in one of your “plumbing” PPC campaigns include
  • hot water heater
  • gas water heater
  • electric water heater
  • tankless water heater
Interest over time. First, let’s check the search interest in these keywords over time. Insights for Search data goes back as far as January 2004, and is updated daily. Here are the results showing US interest in the keywords since January 2004.

Google Insights for Search web search interest in 4 water heater terms

Interest in the keywords has stayed fairly consistent over time, with “tankless water heater” and “hot water heater” showing higher search volume than “gas” or “electric.” You can also see that interest in “tankless” took off in December 2005 (where the dots are), and is continuing to grow. If Insights for Search has enough data, it will include a future prediction for the term. The dashed lines on the right end of the graph show predicted interest for next year for the four terms.

Top related searches and rising searches. Next, let’s view the top search terms related to “tankless water heater” to see whether we find other popular terms that we need to add to our “tankless” keyword set. Scrolling down the page and selecting “tankless water heater” from the Search terms drop-down menu brings up two lists: Top searches and Rising searches from January 2004 to the present.

Top searches and rising searches for tankless water heater Jan2004 to present

The Top searches list displays the most popular terms related to “tankless water heater.” These are terms that also have experienced a significant level of interest from “tankless water heater” searchers. You can scan this list to find keywords you might be missing, and you can drill down into each term to find additional suggestions.

Rising searches highlights terms that are growing in popularity at a fast pace (compared to a previous time period). These terms will give you an idea about what might get the highest volume of searches in the future, so you’ll also want to consider adding these terms to your keyword list. In this example, because we looked at the January 2004–present time period, we might not be getting the most up-to-date trending data for “right now,” so let’s see what happens when we look at the data from just the past 12 months.

Top and rising searches for tankless water heater past 12 months

The most notable difference in this current data is the appearance of the Rinnai keywords in the Top searches list. Likewise, in the Rising searches list, Navien is exhibiting rapid growth over the past 12 months compared with the preceding 12-month period. So, filtering on time really provides better information about which terms are hot right now that you might want to consider for your PPC campaign.

In addition to the “January 2004–present” and “Last 12 months” date-range filters, Insights for Search lets you filter on the past 7, 30 and 90 days and any of the calendar years 2004–2009. You also can set up custom date ranges to fit a particular situation.

Finally, it’s worth noting that the numbers you see on the Insights for Search graphs are not absolute search volume numbers. The numbers, which have been normalized and scaled, reflect how many searches have been done for a particular term, relative to the total number of searches on Google over time.

But Wait, There’s More!
Insights for Search also provides the capability to download your data as a CSV file so that you can access the data via a spreadsheet. When you download to a CSV, you get an expanded list of top and rising searches, so it’s well worth doing.

Had enough for one sitting? Next time, we’ll take the examples a few steps further to find out other nuggets of information that Insights for Search has to offer.

Don’t Overlook the Power of Local PPC Advertising

Friday, August 28, 2009 by Matt Chamberlin
If you’ve shied away from targeting your PPC advertising campaigns for local search because you want to reach as many potential customers as you possibly can, now might be the time to rethink your strategy. People typically use local search because they have a problem and they’re specifically looking for someone in a particular geographic area to solve it. Furthermore, according to SearchEngineWatch,
  • 54% of Americans use Internet and local search instead of phone books
  • 90% of online commercial searches result in offline transactions
  • 61% of local searches result in a transaction
Isn’t it time to reconsider local PPC advertising?

Ideal Candidates for Local PPC Campaigns
Localizing PPC ad campaigns can prove useful for local businesses that don’t want to attract customers outside the region they service. For example, if you’re a plumbing, heating and air conditioning company in Washington DC, you might create a local PPC ad campaign based on a 25-mile radius from your office location. Anyone in that area (as determined by the location of their ISP) who searches for your keyword phrases would see your ad; people outside your service area would not. So, you get in front of the most relevant prospects with a specific (and likely immediate) need for your services.

Localizing also can be useful for national businesses that want to target specific geographic locations. For example, if you’re national coffee retailer that wants to run a special PPC campaign just for the World Series champion’s hometown, you can do that through local targeting. Your special ad will only display on search results pages of searchers in that hometown or those who include that city in their search queries.

3 Ways to “Go Local” in Google AdWords
Google AdWords offers three ways for you to address a local market through PPC advertising: geo-targeting via campaign-level settings, geographically modified keyword phrases and managed ad placements within the Google content network.

Campaign-level settings. Probably the simplest and fastest way to target a specific location (or bundle of locations) for your PPC ad campaign is through the campaign-level settings that you provide when you set up your campaign. You can target the audience for your ad by country, state, city, distance from a specific map point (e.g., your company address) or a customized region that you specify. These settings will affect all ad groups within the campaign, so you might find it useful to set up different campaigns for different target locations.

Modified keyword phrases. Modifying the keyword lists in your ad groups to include geographic descriptors is an effective—if not tedious—tactic in local PPC advertising. The advantage is that your ads can entice people who have taken the effort to search specifically on location and seed keyword (i.e., they’re highly qualified prospects who quite likely will respond to an ad that targets their long-tail query).

The disadvantage is that generating the list of modified keywords (and quite likely modified ads and landing pages) can be tasking. For example, let’s say that you’re an Internet marketing firm located in Virginia, and you want to specifically target customers in Washington, DC. If your keyword list contained the phrase “Internet marketing,” you would need to add geographic descriptors in multiple ways to cover all the possibilities searchers might use in their queries:
internet marketing washington dc
internet marketing dc
internet marketing in washington dc
internet marketing in dc
washington dc internet marketing
dc internet marketing
internet marketing 20001
20001 internet marketing
internet marketing 20002
20002 internet marketing
.
.
.

While geo-targeting through campaign settings removes portions of a potential customer base, targeting through keyword modifications more assertively pinpoints prospects who stand a very good chance of becoming your customers.

Managed ad placements. The third way to take advantage of localized search is through manually identifying which content sites in the Google network you’d like your PPC ads to appear on. This tactic is particularly effective if there are certain sites in your community that your target audience frequents on a regular basis. These sites might include news sites, newspapers or magazines, sports sites or other highly trafficked sites—good places to advertise your local services.

Give Local PPC Ads a Try
If you haven’t tried out local PPC advertising, there’s no time like the present! As with all PPC advertising, you can start a campaign quickly and limit your spend to easily stay within your budget. Local PPC advertising can be more economical, too. Because the audience for your ad will be fewer in number than that of a US or global campaign, your CPC price will likely be lower. All in all, local PPC advertising just might provide the boost you need for your business.

Social Media Marketing or Viral Marketing...Which one is best? (Part 2 of 2)

Monday, August 10, 2009 by Matt Chamberlin
So It's been a couple weeks since Part 1, so just-in-case you need a refresh....check out Part 1 here

Okay, so as I stated in Part 1, Social Media Marketing and Viral Marketing can be very effective marketing strategies...BUT, effective execution and implementation can vary from company-to-company. Let's take a look at a couple examples:

---
    Company: Higher-End Manufacturer Car-Dealership

        Key Facts:
            - Currently they do NOT participate (not active) in any form of social marketing and/or viral marketing
            - Have an existing customer base of around 5,000
            - Roughly 25% of existing customers use their service department for recommended tune-ups
       
After initial analysis, their desired marketing-breakdown is as follows:

        Horizon 1: GOAL = To Increase Yearly Revenue
        Horizon 2: OBJECTIVES =
                    A) To Increase # of Cars Sold (Used & New)
                    B) To Increase the # of Customers Utilizing the Dealerships Service
                    Department for Scheduled Tune-ups
        Horizon 3: STRATEGY = Hmm, let's see...

Given the scenario above, what strategy(s) would better support their goals and objects:
            (A) Social Media Marketing?
            (B) Viral Marketing Campaign?
            (C) Both?
            (D) None of the Above? (....bet you're thinking right now; "man I miss school" :) )

---

Although many-professionals could prove to you that all-4 are correct...however, within the context of this discussion, I like (A); Social Media Marketing the best!

Here's why...

--
-SALES DEPARTMENT: The dealership currently has a pretty good size customer-base (approx. 5,000) to actively engage and leverage to assist them with their objective. Here are just a few-ways they could utilize social media:
 
            1) To Provide a conduit for these customers to share their POSITIVE                             
            buying experiences with the dealership
            2) To Provide a platform for the sales dept. team-members to communicate with their
            customers on a more regular basis and on a more personal level to strengthen
            relationships and keep them "top-of-mind"
            3) To Promote the upcoming new models and/or upgrades of existing models, etc...

-SERVICE DEPARTMENT: Again, given the size of their existing customer-base, the service-team could use social media to:

            1) Promote current service-specials
            2) Provide a platform for existing customers to share their POSITIVE service
            experiences
            3) Keep the customer informed/remind about service recommendations, recalls, etc...
--

Again, these are just a few tactics that could be utilized using social-media....and sure, could a Viral Marketing campaign be utilized as well, sure...but given the companies variables and the objectives we needed to fulfill, building a social-media presence first makes more sense.

 
***ACS Creative - Located in the Virginia, Maryland, and Washington, D.C. Area***

Put Twitter Search to Work for Your Business (Part 3/3)

Friday, July 17, 2009 by Matt Chamberlin
7 Practical Uses of Advanced Search Operators
What makes the search operators quicker to use than the Advanced Search page is that you can type them directly into the search box. You can also combine them in creative ways to find very useful information. Furthermore, Twitter Search lets you create ongoing searches that deliver results to your RSS feed reader (e.g., Google Reader) for review at your convenience.

Here are seven ways to use the Advanced Search operators to help your business capture useful information from the Twittersphere. Have fun experimenting to see what works best for your business!

(Note: Twitter Search is not case sensitive—you can enter everything in the search box in lowercase. In the following examples, the use of upper- and lowercase is only to improve readability.)

1. Eliminate “noise” from your search results
Often when you do a simple word/phrase search, you get back so many tweets that you can’t find the ones that are most useful to you. Excluding retweets (when users resend another Twitter user’s message) can help eliminate a lot of duplication. Simply search on the word/phrase and append –rt to your query:

“Internet marketing Washington DC” –rt

This query will return a list of messages that contain the exact phrase “Internet marketing Washington DC” but not any retweets of messages that contain that phrase.

2. Use hashtags to enhance your search capability
Hashtags are words or strings of letters and numbers that are preceded with the # symbol. Twitter users include a hashtag in a tweet to indicate that the tweet pertains to a particular subject grouping. Hashtags make it easy for you to search for tweets that might be applicable to a particular topic. By searching on hashtags instead of a simple term, you eliminate any tweets that might include the term yet not be relevant to the exact topic you had in mind.

For example, if your company runs a special event (e.g., the Virginia Web Designers Meet Up), you could start a hashtag (e.g., #VAdesignersMU) that everyone in the group can include in their tweets about your event. Then, to find all the comments pertaining to your group, you simply enter the hashtag in the Twitter Search box:

#VAdesignersMU

If you want to exclude any retweets, you enter

#VAdesignersMU –rt

If you just want to find comments (excluding retweets) from a certain date range, you can enter

#VAdesignersMU –rt since:2009-07-12 until:2009-07-16

3. Find tweets about your company
To find all the tweets that mention your company name, you might simply search as in the following example:

“ACS Creative” OR ACSCreative OR “Affordable Creative Services”

Using OR lets you check for several possibilities that people might use for your company name in their tweets. In this example, because acscreative is also our Twitter name, this type of search will return mentions as well as all the tweets we sent out and any replies to us. To find only the comments that mention your company and exclude those from you or to you, you can enter

“ACS Creative” OR ACSCreative OR “Affordable Creative Services” –from:acscreative –to:acscreative

4. View tweets to and from your competitor
If you want to monitor all the tweets to and from a competitor that’s on Twitter (e.g., Twitter name acmevisual), you can enter

to:acmevisual OR from:acmevisual


5. Find tweets that refer to both you and your competitor in the same tweet
If you want to find all the people who refer to your and your competitor’s Twitter name in the same post so that you can be sure to reply, you can search for

@acscreative @acmevisual

Note that when you enter terms consecutively in the search box separated by a space, Twitter Search returns all tweets that contain the first term and the second term (and so forth) somewhere within the tweet.


6. Start conversations with Twitter users who live near your business
Are you a local business that likes to connect with people in your community? Perhaps you’d like to invite newcomers to visit your business or even offer a special coupon or discount to new customers. Twitter Search provides two operators to help you discover Twitter users in your area to engage in conversation: near and within.

To see tweets from people in your area, you can enter something similar to the following phrase in the search box:

near:WashingtonDC within:25mi

Note that if your city name has two or more words, enter them without any spaces between words. You also can enter a zip code or airport code in place of the city name. Twitter bases its search on locality information provided by users in their profile.


7. Become a local resource
Twitter Search also lets you discover tweets that satisfy certain conditions—for example, tweets that ask a question, those that have a positive or negative tone and those that contain links. By answering questions in your industry area, you can engage current and potential customers, help your community and establish your business as a resource.

For example, we’ve found that people have lots of questions about pay-per-click (PPC) advertising. Here’s one way we can find Twitter users in our locale who have questions that pertain to that particular topic:

near:DC within:25mi “PPC ads” ?

This search would return tweets that contain the exact phrase PPC ads and ask a question, from people within 25 miles of Washington, DC.

You can use a similar tactic to find people who might be having a problem that you can solve [if they indicate so by including a frowny :( symbol in their tweet]:

near:DC within:25mi “PPC ads” :(


So, it's easy to see how you can quickly build some interesting search queries with the Advanced Search operators. Be sure to drop me a line about your successes!

Social Media Marketing or Viral Marketing...Which one is best? (Part 1 of 2)

Monday, July 13, 2009 by Matt Chamberlin
As a strategic graphic design and marketing agency, I get asked this question quite often by some of our best clients. And as someone who believes in the holistic approach towards online marketing / digital advertising...I tend to answer with the 'ol "well both...but like most marketing efforts, they have to be done with a purpose and they must be used correctly."

Let me expand a bit deeper....
First off - Yes, I'm one of those "your marketing needs to have a purpose" types. Whether collaboratively with those clients wanting to be involved (preferred method!!) or within our own creative group, I always start the marketing planning process by establishing (from the top-down) the:
 
Horizon 1: GOAL
Horizon 2: OBJECTIVE
Horizon 3: STRATEGY
Horizon 4: TACTICS
 
Soo....regarding Social Media Marketing and Viral Marketing, these are both effective marketing strategies (Horizon 3), that if they are applicable in supporting the marketing campaigns Horizons 1 & 2 (i.e. the campaigns goal and objective)...then they both can serve an effective purpose.

However, there's definitely a lot more to consider before we're able to jump head-first (I know, I know, I'm such a "buzzkill" (no pun intended :) )

In part 2, we'll take a look at some of 'em...Stay tuned :)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Put Twitter Search to Work for Your Business (Part 1)

Friday, July 10, 2009 by Matt Chamberlin
When it comes to conversational marketing, listening in on what people are talking about with respect to your products and services, your company or brand, your competitors and your industry is crucial so that you can enter the conversation in a meaningful way. Micro-blogging platform Twitter provides a great way to do just that through its Twitter Search function.

What Is Twitter Search?
Twitter Search is a real-time search engine that lets you sift through the millions of tweets (i.e., 140-character messages) that users post every day to find just the ones that meet the criteria you’re interested in. Although several alternative real-time search engines are available that you can use to search Twitter (Twazzup, Collecta and Scoopler come to mind), Twitter Search is a straight-forward and easy-to-learn application that can provide useful results for all types of businesses.

Let’s take a look at some of the things you can find out through Twitter Search.

Type and Click
One of the great things about Twitter is you don’t have to have an account (but why don’t you?) to take advantage of the search capability. When you go to Twitter Search, you get the following Web page:

Twitter Search Home Page

As you do in other search engines, you enter a word or phrase in the search box and click Search. In response, Twitter Search returns a list (in reverse chronological order) of all the tweets that contain your search phrase.

Unfortunately, sometimes such a simple search will yield a lot of irrelevant and duplicate tweets that might not be useful for your purposes. Fortunately, though, Twitter Search offers two ways (the Advanced Search page and the Advanced Search operators) to refine your search to get more meaningful results. This week we’ll look at how to use the Advanced Search page; next time, we’ll look at how to use the Advanced Search operators.

Advanced Search Page—Powerful and Easy to Use
To the right and below the search box on the Twitter Search page, you find the link to the Advanced Search page. Don’t be put off by the word advanced! In a very user-friendly way, Twitter Search lets you construct a search query that will filter out tweets you don’t want and pinpoint what you do. Through the Advanced Search page, you can craft the type of results you want returned based on words, people, places, dates, attitudes and links included in the tweets.

Words. Pertaining to words, all the typical search options that you’re accustomed to working with are available (all words, exact phrase, any word, omit words), plus you can search on hashtags (special groups of tweets) and indicate the language(s) of the tweets you want to view.

For example, let’s say you’re a plumbing, heating and cooling business (Acme Plumbing & Heating) and you want to monitor consumer buzz about non-solar hot water heaters. (Yes, you probably refer to them as “water heaters,” but consumers likely call them “hot water heaters.”) To see all the tweets written in English about hot water heaters that aren’t solar, you fill in the form like this and click Search. It’s that easy!

Advanced Search page of Twitter Search-top part

You also might want to keep track of activity related to a particular hashtag group—for example, #plumbing (or #heating). You simply enter plumbing (no # sign) in the This hashtag box and click Search. You’ll get all the tweets that have been tagged with #plumbing in the body of the message.

People. The People options let you look at tweets from a specific Twitter user, to a specific Twitter user or that reference a specific Twitter user. How might you use these options? Again, let’s consider the plumbing, heating and cooling example.

Suppose you’d like to monitor what a competitor, AcmeHVAC, is doing on Twitter. You can, of course, follow AcmeHVAC (unless they block you) and try to catch all their tweets, but using the People search options is much easier. Enter AcmeHVAC in the From field and you’ll get all their tweets; enter AcmeHVAC in the To field and you’ll see what people are contacting them about. Enter AcmeHVAC in the Referencing field and you’ll see tweets that refer to AcmeHVAC somewhere within the message.

Advanced Search Page of Twitter Search--bottom part

Places and Dates. The Places and Dates fields let you filter tweets by location (based on information from Twitter users’ profiles) and specific dates. These fields are useful for your business if you want to find conversations occurring within your particular service area (e.g., near Washington, DC; within 25 miles of Richmond, VA) or to review what people talked about during a specific time period (e.g., winter months vs. summer months). When you combine these filters with some of the other search options, you can gather insightful information for your business.

Attitudes. In the Attitudes section, Twitter Search lets you filter tweets based on the inclusion of a smiley-face or frowny-face emoticon or a question within the tweet. This feature can be quite useful if you want to find all the people making positive (or negative) comments—or those who have a question—about you, a competitor or a particular topic.

For example, Acme Plumbing & Heating might want to find people who have questions about air conditioners so that they can strike up a conversation and offer advice. All they have to do is enter air conditioners in the This exact phrase box in the Words section and select the Asking a question ? checkbox in the Attitudes section.

Other. You can use the Containing links checkbox to find tweets that contain one or more links. For example, you might want to determine the links that competitor AcmeHVAC shares with Twitter users. To accomplish that search, just enter AcmeHVAC in the From field of the People section and select the Containing links checkbox.

What Can Twitter Search Reveal to Your Business?
From these simple examples, you can begin to see the sophisticated queries that you can build using Twitter Search capabilities. And the Advanced Search page is just the beginning. Next time, we’ll take a look at how you can even better monitor the conversations people are having about you and your competitors on Twitter.


What Effective Graphic Design REALLY is...Part 2 of 2

Thursday, May 28, 2009 by Matt Chamberlin
continued from part 1....

So I left the last post stating that the tools that marketing and sales need to be effective is where professional graphic design comes in. Allow me to go expand....

Effective Graphic Design conveys your marketing efforts in a clear, concise, and pleasing manner to its viewer (i.e. customer, investor, employees, industry, etc..).

Effective Graphic Design links your companies strategic mission to your audience. Whether it's your online marketing (or digital marketing) or more traditonal marketing methods, it will deliver YOUR solution in a way that best fits your audience.

Effective Graphic Design helps your salesforce deliver value-creating materials, insight, and thought to your potential customers.

And finally, Effective Graphic Design helps to establish your companies credibility, value, and trust with your customer.

Don't let all of your valuable time spent on strategic marketing and sales efforts go to waste, by poorly designed communication tools.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

What Effective Graphic Design REALLY is...Part 1 of 2

Sunday, May 24, 2009 by Matt Chamberlin
As one of our Creative Director's here a ACS Creative, I get to talk to clients a lot about marketing, sales, graphic design, and how they all fit together. More specifically sometimes, the important role graphic design plays in their marketing and sales efforts.

(I like to keep things simple, so excuse my rather "simplistic" definitions)

Marketing tactics (both online/digital and traditional) should help a company position itself to the marketplace. It should identify WHO it helps, WHAT problem it solves, and HOW it will benefit you....which, if done effectively, will help build awareness to the marketplace and hopefully create leads for its sales force.

Sales tactics should help position the companies product or service to the specific customer. It should help provide awareness to potential problems (known or unknown by the client) that your product or service helps to solve.

The effective tools needed to assist (both marketing and sales) is where professional graphic design comes in......(Stay tuned for part 2, when I expand a bit more)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 2 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
...continued from Part 1

How Your Company Benefits
Besides simply spreading out the writing workload, team blogging provides several other benefits to your company:
  • High-quality/low-stress posts: Writers have more time—and less pressure—to deliver a steady supply of fresh perspectives and in-depth content
  • Opportunities for non-writers: There’s more to producing a top-notch blog than just writing posts, and you can share all the other blog duties (design, planning, scheduling, commenting, promoting, project management) among non-writing members of your team to involve more people. I especially like this one as you really get to see the creative side of folks.
  • Morale building: Being part of an important PR and marketing initiative that enhances your company image and delivers tangible results brings people together and builds camaraderie and morale through working toward a common purpose—and besides, it’s just fun
  • Opportunities for press coverage: Especially when you start a blog to launch a new product, your posts build excitement and provide fodder for new press stories
  • Flexibility: Depending on the size of your team, you can schedule bloggers for specific days of the week, month or quarter or make them responsible for a week at a time—whatever works best for your company and your team
  • Coverage for vacations and illness: Rather than skipping a post (or two or three) when your writer is away from the office, you can schedule around vacations or illnesses and keep your blog alive and well, creating a seamless experience for your readers
Executed wisely, team blogging offers significant advantages to both your readers and your business. If you haven’t given it much thought up to now, you might find the team approach to blogging is a refreshing alternative for your readers and your staff. After all, summer vacations are just around the corner.

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***


Many Hands Make Light (and Better) Work When It Comes to Your Blog (Part 1 of 2)

Wednesday, May 20, 2009 by Matt Chamberlin
You might have noticed that several of my colleagues contributed posts to the ACS Creative blog over the past several weeks, and maybe that gave you an idea:

“Hey, we could do that and really spread the blogging workload around!”

While that’s certainly one benefit of team blogging, it only seems appropriate to highlight some of the many other pluses that come into play when you decide to give team blogging a try.

How Your Readers Benefit
First and foremost, you need to think about the benefits to your readers—presumably, your target audience of customers and prospects. How will their experience improve? Will your readers welcome a broad selection of writers and topics vs. a single voice? If you have a loyal following already, how will they handle the change? Fortunately, from a reader’s perspective, the benefits of team blogging usually outweigh any potential drawbacks.

One of the key reasons for writing a company blog is to reach out and build relationships with your target audience. And team blogging helps you do just that—in fact, many times over because the variety of personalities, perspectives, experiences and points of view that your blog can include will appeal to a wide variety of readers. For example, if your company produces technical products, some of your readers might be very interested in getting the inside scoop on the nitty-gritty, technical details and capabilities of a product, while others might seek basic how-to information about using the product, and still others might want only high-level news and updates. By including writers that regularly address these different viewpoints, you’ll attract and satisfy a broader audience than you might reach through one writer alone.

Another big plus of team blogging is that by involving numerous writers with specific strengths or specializations, your readers get the best knowledge and expertise your company has to offer.

Here at our Ad Agency we have many talented folks. Most all of the designers have formal training in graphic design and/or website design....however, most of the folks in our creative group have further nurtured their skill into becoming experts in digital advertising and online marketing. Sharing their knowledge, with their unique creative perspective is of priceless value for us and for some of our clients.

Another example would be, large companies that produce many product lines (e.g., Microsoft comes to mind) often organize their blogging efforts around a network of team blogs that address individual products or product families. The benefit to readers is in-depth knowledge from a team of passionate experts with a vested interest in the product they’re writing about.

Finally, using a team of writers means your blog will be updated more often, which results in a livelier, more dynamic experience for your followers (not to mention better traction with any of your online marketing and/or search engine efforts). Maybe your readers have requested more frequent posts from your company, but you don’t think your current blogger has the bandwidth to supply them and complete his “real” job as well. By taking a team approach, you can satisfy your customer wishes and inject additional energy into your blog without overwhelming any single member of your staff.

Stay tuned for Part 2 (where we explore further benefits for your company)

***ACS Creative - Located in the Virginia, Maryland, Washington, D.C. Area***

Who We Are and What We Do

Monday, April 27, 2009 by Michelle Lana
Since we are on the subject of "getting to know our team", I think conducting an interview is the most common way to gather information and give insight on a particular subject/person or even use it as a way to promote campaigns and businesses.

Today’s employment market is demanding that if you interview, you MUST stand out from the crowd. An interviewee's own words is significant so the public can fully understand the person's causes and passions.

I have always wanted to be the interviewer and here at the ACS Creative Blog will be my chance to do so. I want to be the first to step in and conduct a couple of interviews and put the spotlight on team ACS! (Note to Team ACS: No worries, I'm only going to ask a couple of questions about your career and the steps you have taken to be in the graphic design field, a little nervous aren't we?).

I'm going to be posting interviews this week so you can get a sneak peek and learn about our talented and creative group.

Who's Coming Up:

ACS-Cynthia1. Tuesday: Cynthia Sheppard - Website Designer Genius and an awesome Fantasy illustrator/graphic designer

2. Wednesday: Jill Artman Boehm - Catalog production marketing queen Machine and an awesome graphic designer and web designer

3. Thursday: Ed Ruff - Creative Director for ACS Creative and a great speaker, handles all of the ACS graphic design team in Fairfax Virginia, online marketing and internet marketing

4. Friday: Ben Traynham - A truly awesome web designer, html email and logo king dude, online marketing guy and graphic designer

5. Monday: Marc Gagarin - A hip and cool graphic designer, Mid-Century Modern Furniture collector and online marketing guy and web designer


More interviews to come so don't forget to come back and stay tuned......
 

Getting to Know My Fellow Team-Members!

Saturday, April 25, 2009 by Matt Chamberlin
Okay, so I'm a bit embarrassed to admit it, but I'm sure I'm not the only one......NO, I don't know my fellow team-members as well as I should! Okay, now I feel better! Moving on....

We here at ACS Creative have started the process to open-up our blog to all of our team members (who BTW are the most talented Graphic Designers, Web Designers, people in general in the Virginia, Maryland, Washington DC area). So as they posts are beginning to trickle-in....I'm fascinated by what I'm learning.

Take Cynthia for example, I've seen her web design and graphic design work, and while she's one-of-a-kind in those disciplines....specifically, I had no idea just how talented her Illustration work is (you gotta check it out)...all I can say is WOW!

The best part is, I know that this is just the beginning of my on-going adventure in reading and learning more about my fellow ACS Creative group members.

So Cynthia, all I can say to you (and of course Ed, you too) is.....GOOD STUFF!!

Build a Better PPC Ad Strategy

Monday, February 16, 2009 by Matt Chamberlin

Starting a pay-per-click (PPC) advertising program can be intimidating, especially if the concept is new to you. But with a little foresight, discipline and persistence, you can build a network of sustainable campaigns that will serve as a solid foundation for your PPC strategy.

How PPC Advertising Works
Regardless of whether you use Google AdWords, Yahoo! Search Marketing or Microsoft AdCenter to drive your PPC ad program, the basic principles are essentially the same:

  1. A potential customer types a search term (aka a keyword or keyword phrase) into a search engine.
  2. The search engine holds an auction for that term among you and all the other advertisers who have bid on that term to determine ad placement on the search results pages. (Your ad position is based on what you’ve bid for the term plus the quality of your keyword-ad-landing page unit compared with that of other bidders; a new auction is held each time someone searches on the term.)
  3. If your ad resonates with the searcher, he clicks through to a landing page on your Web site. If your landing page (and other supporting pages) provides what he needs, he might convert to a lead or customer.

Now, how do you get started? Here’s what it takes in Google AdWords.

Start with a Well-Planned Structure
Within an AdWords account, you can create up to 25 campaigns, each of which can contain as many as 100 ad groups, which in turn can contain up to 2000 keywords and 25 ads.

“Whoa!” you might say, “That sounds pretty complicated.”

Fortunately, just because you have that many options to work with doesn’t mean you need to use them all. You can start small with just one or two campaigns and a few ad groups. What’s most important is to plan your initial strategy well enough so that you can manage your program easily and adapt and grow it as you determine what works most effectively for your business.

AdWords offers the following hierarchical structure of “campaigns” and “ad groups” around which you organize your ad strategy:
 

Google AdWords Structure Diagram

When you create an account, you provide an email address and password for accessing the account and billing information for your ad-spend. You next set up your individual campaigns, establishing global properties such as the daily maximum spend, geographic targeting, and an end date for each campaign. At the ad group level, you create ads, choose keywords to trigger those ads and set your bid levels.

Let’s look at a simple example of how to use this structure to organize a PPC ad program around a set of services that a company might offer.

Think About Your Business
Suppose you own a marketing company that offers both traditional and Internet marketing services, and you want to promote specific services in each area through PPC advertising. In particular, you want to tackle your traditional marketing services first: advertising, logo design, brochures and similar services. Here’s one way you might plan your AdWords strategy:

I. Campaign1: Traditional Marketing Services

    A. AdGroup1: Advertising
        i. Keyword variations: advertising agency, advertising agencies, print advertising agency, print advertising agencies, advertising agency in washington dc, advertising agencies in washington dc, …
       ii. Ad:
           Advertising That Works!
           Advertising Agency—DC, VA & MD
           View our work—then call for a bid!
           www.yourcompany.com/adsamples

        B. AdGroup2: Logo design
        i. Keyword variations: logo design, logo designs, modern logo design, modern logo designs, corporate logo design, corporate logo designs, logo design washington dc, logo designs washington dc, …
       ii. Ad1:
           Fabulous New Logo Designs
           5 design concepts—fast delivery.
           Call for a Free Consultation!
           www.yourcompany.com/logodesign
      iii. Ad2:
           Logo Design Washington DC
           5 design concepts—fast delivery.
           Call for a Free Consultation!
           www.yourcompany.com/logodesign

        C. AdGroup3: Brochures

       [ ... ]

II. Campaign2: Internet Marketing Services

    A. AdGroup1: Web site design
        i. Keyword variations relating to Web site design
       ii. Ad(s) relating specifically to Web site design

       [ ... ]

 About Your Plan
Within your ad groups, be sure to group similar keyword terms together, write tightly aligned ads for those terms and keep your lists compact. You’ll find it much more effective to manage, say, 10 lists of 20 highly related terms with very targeted ads than 2 broader lists of 100 terms and more general ads.

Two- or three-word keyword phrases tend to draw in a good quantity of targeted traffic; more specific terms draw in lower numbers but higher-converting traffic. (Searchers tend to use more specific terms when they’re further along in the buying cycle.) Be sure to use a tool such as the AdWords Keyword Tool to research highly relevant keyword phrases and identify those with good traffic volume and low competition to place in your ad groups.

For each keyword term in an ad group, one of the associated ads will be displayed. So in our example, for every keyword in the Advertising group (AdGroup1), AdWords will display the same ad. But how does AdWords decide which ad to display if an ad group has multiple ads? Let’s say you do well enough in an auction for the term logo design washington dc (a keyword in AdGroup2) that AdWords places your ad at the top of the right-hand column on the search results page. Which ad will appear?

Google’s goal is always to have the best ads display when a searcher searches on a particular term, so by default, AdWords is set to “optimize,” which means it will display your best-performing ad based on its historical data. But you can also set up AdWords to rotate through your ads for a particular term. You’ll find this option useful when you want to test different ads to see which is more effective for a particular ad group.

Just the Tip of the Iceberg
Understanding how AdWords and other PPC programs work and planning how you’ll organize your PPC strategy are two big first steps to getting your PPC campaigns off the ground. But that’s only the tip of the iceberg. The more you learn about PPC advertising, the more confident you’ll feel when you take the plunge—and you’ll be better prepared to use the tool to your best advantage. Google provides some great information and tutorials on its Adwords Web site, and be sure to watch for future posts about PPC in this blog.

 

Conversational Marketing—140 Characters at a Time

Monday, February 9, 2009 by Matt Chamberlin

“What are you doing?” asks social-messaging/micro-blogging service Twitter. And you have 140 characters (max!) in which to answer and send a real-time update (called a tweet) to your followers and the Twitter community at large.

Twitter What Are You Doing Screen

“What? Why would anyone care?” you might be tempted to ask in return. “How can such a tiny bit of information possibly help me market my business? I don’t get it!”

The KISS Principle at Work
Twitter is astonishingly simple to use, and perhaps that’s the fundamental reason why the service has caught on so well with consumers and business men and women alike (current statistics show that 4 to 5 million people are using Twitter). Of course, the fact that you can send and receive updates via your favorite browser, email, IM client and your cell phone doesn’t hurt either.

From wherever you are, 24/7, you can quickly reach out to your audience to direct attention to good news about your business in a casual—or official—way. It also means that you can monitor the conversations that are taking place about your company, products and services; respond to specific queries; solve customer problems and altogether put a very human face on your business.

How Much Is 140 Characters?
Surprisingly, 140 characters lets you report more than you might think! To put that character-count in perspective, here’s what 140 characters looks like in the context of some familiar messages:


I pledge allegiance to the flag of the United States of America, and to the Republic for which it stands: one Nation under God, indivisible, with Liberty and Justice for all. (Pledge of Allegiance)


Four score and seven years ago, our fathers brought forth upon this continent a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal. (Gettysburg Address)


My fellow citizens: I stand here today humbled by the task before us, grateful for the trust you have bestowed, mindful of the sacrifices borne by our ancestors. (President Obama’s inaugural address)


And if that’s not enough, to help you out with Web site addresses (which can be very long) for links you might include in your post, you can use a service such as TinyURL to free up more characters for your message.

What Can You Do in 140 Characters?
You might be surprised at the power 140 characters can give you. Since Twitter’s launch in July 2006, businesses have devised all types of uses for the service, working within the 140-character limit. For example, you might

  1. Provide pointers to interesting articles you’ve read: “Found a great article on trends in Internet marketing, Washington DC, at www.somewebsite.com”
  2. Answer a question: “Yes, we can help you redesign your Web site so you don’t lose your Google PageRank”
  3. Ask a question of your audience: “What do you think are the advantages of working with local Maryland graphic designers?”
  4. Announce an event: “ACS will speak at the Virginia Web Designers user group next Thursday—hope you can join us!”
  5. Connect with people offering special skills that can help your business: “We’re looking for an experienced PHP programmer for a special project”
  6. Test something: “I need your help! Check out www.somewebsite.com and let me know how it looks in your browser”
  7. Respond to a dissatisfied customer: “Thanks for letting me know about this problem. I’ll direct-message you with more details about what to do next”

Convinced Enough to Give Twitter a Try?
If you’re intrigued enough to give Twitter a try, you’re in good company. Numerous businesses report excellent results from the time they’ve invested in developing a Twitter-driven community. Here’s how some well-known businesses use Twitter:

  • H& R Block (@HRBlock)—provides lots of good tax information to all who follow them
  • Zappos (@Zappos)—provides insights into one of the most customer-centric companies on the Web
  • Comcast (@comcastcares)—a leader in providing customer service and support—they don’t post, but they listen deeply and respond immediately to customer concerns
  • Baskin Robbins (@BaskinRobbins)—a favorite and open to customer suggestions
  • Dell (@richardatdell)—puts a human face on one of the largest technology companies in the US
  • JetBlue (@jetblue)—known to add flights when Twitter customers express the need


What do you have to lose? It costs you nothing (right now) to start a Twitter account, listen in, provide insights about your industry and start to build a community around you and your business.

Besides inviting your current customers to follow you, you can use Twitter’s search function to find like-minded people who will understand and value what your company has to offer. And who knows, maybe the relationships you build today through Twitter conversations will convert to valued customers who trust and evangelize your brand.

So, what are you doing—right this minute? In 5 minutes or less, you can let the world know. What are you waiting for?
 

3 Steps to Successful PPC Advertising

Friday, January 16, 2009 by Matt Chamberlin

So, you’ve decided to give pay-per-click (PPC) advertising a try. Now what? Just sign up for Google AdWords, pick a few terms that you use to describe your products and services, enter your bids and ad text and wait for the leads and sales to roll in. That’s pretty simple!

Although that’s one way to approach PPC advertising, chances are you won’t meet your desired outcome—and you might spend a lot of money in the process for very few results. What’s a more sensible, effective way to approach PPC advertising? Read on …

Step 1: Seek Out Search-Effective Keywords
You might think that you know the terms that people use to find products and services like the ones you offer. But, do you really know for a fact which terms and variations bring in high traffic and which ones people don’t use at all?

For example, it seems obvious that a business in the greater Washington, D.C. area that’s looking for a local company to help it with traditional and Internet advertising would naturally search on advertising agencies in washington dc. But according to Google data, people search on all kinds of related terms:

  • advertising agency washington dc
  • advertising companies dc
  • advertising firms dc
  • advertising services dc
  • ad agencies washington dc
  • print advertising dc area
  • washington dc internet advertising

The variations can be astounding! You might be surprised to find out that the terms people actually use to find businesses like yours are quite different from the terms you think they use.

Fortunately, it’s easy to discover the most search-effective terms for your PPC campaign. The free Google AdWords Keyword Tool lets you view the average search volume per month for your suggested (and related) terms based on Google data from the past 12 months. You can quickly determine whether you’ll get more traffic from ad agency washington dc or washington dc ad agency, for example.

Step 2: Create Specific, Focused Ads
Writing effective ad copy for a PPC campaign is an art, and many companies turn to professional copywriters for help. Not only do you need to follow Google’s guidelines for content and format to the letter, but you also need to make sure the ad will appeal to your target audience and compel them to click through to your landing page.

In a PPC ad, you have just four lines of text to work with:

  1. A title (at most, 25 characters, including spaces)
  2. A line of ad copy (at 35 characters)
  3. Another line of ad copy (at 35 characters)
  4. A display URL (also 35 characters max)

It’s a good idea to include the target search term within your ad because that makes the ad more relevant to exactly what the person is searching for. For example, if a potential customer searches on ad agency washington dc, he’s more likely to click an ad that addresses that specific criteria. The more focused you make your ad for a particular term, the better chance you have of a searcher clicking your ad over competing ads that appear on the search results page.

Something like this ad might be a good starting point for a baseline test:

Full-Service Ad Agency                    [22 characters]
Washington DC, Virginia & Maryland:     [35 characters]
Inspired Web/print/multimedia ads        [33 characters]
www.AffordableCreativeServices.com    [34 characters]

Step 3: Sync Up Your Landing Page
The third component of any PPC campaign is the landing page: that is, the page of your Web site where the searcher will end up after clicking your ad. Perhaps contrary to what you might think, sending the searcher to your home page is not necessarily the best tactic. Instead, send them to a custom landing page that’s in sync with both your ad and your target search term, and is effective in motivating the searcher to take action. You can then track these “conversions” to help you measure just how successful your keyword–ad–landing page unit is over time.

What makes a good landing page?

  • Keep it simple, short and relevant
  • Provide unique content that engages the searcher
  • Keep it in sync with what your ad promises
  • Prominently display and use the targeted search term
  • Provide a form, something to download or a link to additional information that will convert the visitor from a searcher to a qualified lead—or paying customer—for your company

Google calculates a landing page quality score for the landing page of each search term you target to encourage advertisers to provide optimal search experiences for searchers—not to mention better results for you and Google. Creating high-scoring landing pages benefits you by lowering your costs per click and improving your ad positions.

 More Than Meets the Eye
Although there’s more to PPC advertising than you might think at first glance, approaching it with a well-thought-out strategy and deliberate testing will help you reap the rewards it can offer.

 Not enough time to do it right? Consider hiring a company that specializes in managing PPC campaigns. The expertise and project-management services a good company provides lets you stay focused on what you know best: your business.

SEO and PPC: What's in It for You

Tuesday, December 9, 2008 by Matt Chamberlin

With Search Engine Strategies (SES) 2008 taking place in Chicago this week, it only seems appropriate to turn our attention to search engine marketing (SEM) in this post.


SEM: Organic SEO and PPC Advertising

At the heart of most SEM strategies are organic search engine optimization (SEO) and pay-per-click (PPC) advertising.


SEO is the act of optimizing your Website content with the goal of improving your placement in the list of search engine results that displays when a user types a particular term into a search engine. SEO comprises several activities, including researching keyword phrases that your customers are likely to search on and your competitors haven’t yet discovered, writing relevant and valuable Website copy that uses those keywords, enhancing your site navigation and the HTML code that’s behind each Web page and conducting link-building campaigns.


PPC is an advertising program that displays a list of text ads adjacent to or above the organic or “natural” search results on search engines. What makes PPC different from other types of Internet advertising (e.g., banner ads) is the fact that you pay a fee for your ad only when a user actually clicks on it and visits your Website. Your ad’s position in the displayed ad list depends on the value of your bid for the particular keyword term. Well-known PPC programs include


What’s Right for Your Company?

As with most marketing and advertising practices, there’s no single solution that works for every company. You’ll likely need to do both SEO and PPC advertising to enhance your “findability” for customers and potential customers and to improve your competitiveness within your market.


Perhaps an example will best illustrate the potential difference that applying SEO and PPC strategies can make to an SEM program.


“Internet Marketing”
Suppose you are a new company in the greater Washington, D.C. area that offers Web marketing services, and you’d like potential customers to find you when they search on internet marketing. How do you make that happen?

Here’s the landscape for internet marketing and several “longer-tail” keywords within Google. (*Google AdWords Keyword Tool External rate for 12/8/2008)


“Exact” Search Term: internet marketing
# of Competing Pages: 38.9 million
# of Competing Pages with Term in Page Title: 2.42 million
Average Searches/Month: 74,000
Your Cost/Click (CPC—ad positions 1-3)*: $6.10


“Exact” Search Term: advanced internet marketing
# of Competing Pages: 41,100
# of Competing Pages with Term in Page Title: 1,220
Average Searches/Month: 320
Your Cost/Click (CPC—ad positions 1-3)*: $3.49


“Exact” Search Term: serious internet marketing
# of Competing Pages: 23,900
# of Competing Pages with Term in Page Title: 366
Average Searches/Month: 91
Your Cost/Click (CPC—ad positions 1-3)*: $.05


“Exact” Search Term: improve internet marketing
# of Competing Pages: 7,940
# of Competing Pages with Term in Page Title: 128
Average Searches/Month: 58
Your Cost/Click (CPC—ad positions 1-3)*: $.05


“Exact” Search Term: internet marketing washington dc
# of Competing Pages: 2,340
# of Competing Pages with Term in Page Title: 84
Average Searches/Month: 36
Your Cost/Click (CPC—ad positions 1-3)*: $.05


Notice that you face an uphill battle to be found for internet marketing:

  • 38.9 million pages already contain that phrase
  • 2.4 million pages contain that phrase in their title (so they also might be otherwise optimized for search)


And you might have to spend $54,000/year for that term alone on PPC advertising:

  • Each click will cost you $6.10—that’s $4,514/month if 1% of searchers click your ad


Better Alternatives
Now consider the relevant and more specific terms advanced internet marketing, serious internet marketing and improve internet marketing. Although these terms have dramatically lower numbers of searches per month than does internet marketing, do you really need thousands of searches to be successful in your business? Probably not.


Notice the equally dramatic drop in competitors for these terms. With some good SEO, you can easily compete with the hundred or so other pages that might be optimized for these terms.


Finally, notice the reduction in cost for PPC advertising: serious internet marketing spells serious savings for you. At $.05/click, even if all 91 searchers clicked through to your site per month, you’d be out less than $60 per year for your ad placement.


"Internet Marketing Washington D.C."
But what search term is really most relevant to your potential customers? Chances are, they want to know about local companies that can provide the services they need, so they’ll search on internet marketing washington dc.


As you can see from the data, now you’re only competing against fewer than a hundred potentially optimized sites. And although you might see at most only 36 visitors a month, you know those people will be looking for services your company specifically can provide to them. Furthermore, you’ll also be found through PPC advertising that you can afford.


Conclusion? Go for It!
Even though there are no guarantees that SEO and PPC will increase sales for your business, the fact remains that you must be found in the search engines to compete in your market. No one expects you to do it all yourself, however, and you’ll find many businesses that can help you meet your loftiest SEM goals—go ahead, just do a search!

Be Part of the Conversation

Tuesday, December 2, 2008 by Matt Chamberlin

con ver sa tion n. oral exchange of sentiments, observations, opinion, ideas

What Is Conversational Marketing?
At the heart of conversational marketing is (not surprising) conversation. And what that means to your company’s marketing strategy is simply this: People are exchanging sentiments, observations, opinions and ideas about your brand, your products and services, your competitors and their products and services independently of the “official word” you or they might be broadcasting through traditional marketing channels. Is that reason enough to join the conversation? You bet.

A Bit of Background
The term conversational marketing derives from The Cluetrain Manifesto, a Website (and later a book) put forth by Christopher Locke, Rick Levine, Doc Searles and David Weinberger almost a decade ago to address the impact of the Internet on the marketplace and the way people and companies do business:

"A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies."

This collection of 95 theses (the first of which, Markets are conversations, coined the conversational marketing term) provided an outline of the way people expect to interact with brands and companies before, during and after they do business with them—if they do business with them at all—made possible by emerging new Web technologies. At the time, Cluetrain sounded a loud wake-up call to companies about how their marketing practices had to change to serve a new breed of customer.

Still Relevant Today?
Absolutely—if not more so. Pushing out messages in an anonymous, one-to-many manner (think advertising) simply isn’t enough. Your company must listen, learn and participate authentically and personally in the marketplace conversations about your products and services—in both the online and offline communities that your customers and potential customers frequent.

So, How Do You Jump In?
You don’t. Too many companies have taken a top-down approach of picking the conversational marketing activities they want to participate in only to find out (often too late) that their customers don’t go there. Instead, take the bottom-up approach: Find out first what types of social media (if any) resonate with your customer base, where the conversations happen and what the expectations are; then, dip your toe in the water rather than cannon-balling it your first time out.

Examples help, too. In A List of Social Media Marketing Examples, blogger Peter Kim provides a directory of 324 companies that have incorporated conversational marketing techniques into their marketing strategies. The variety of companies and examples in this list is a wonderful resource for witnessing new marketing techniques in action and accelerating your learning curve.

And last but not least, I invite you to interact with me here at Affordable Creative Services, as we add to the new marketing conversation through our Top of Mind blog. ACS Creative began as a creative group for Washington, D.C. customers 20+ years ago, so we understand traditional marketing pretty well. We grew up as a Virginia Web design company, and now we’re up to our elbows in conversational marketing. We welcome you to ride along as we work up to a full-blown plunge! Let us know how we’re doing.